FAQ

Welcome to E-Careers, here you will find commonly asked questions by our users. Use this section to find instant help for top issues and common problems.

Find answers to common questions like "What is the System Requirements for my courses?" etc

login issue
courseware issue
Browser Popup    
Google Chrome

To manually allow pop-ups from a site, follow the steps below:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. Scroll half way down the page to the "Pop-ups" section, click allow all sites to show pop ups and then done.

Mozilla Firefox
  1. Go to the Tools menu and click on "Options". If you cannot find tools press the ALT key on your keyboard.
  2. Click on "Content"
  3. To disable all popups:
    1. Uncheck the "Block pop-up windows" box.
  4. To disable pop-ups on just one site:
    1. Click on "Exceptions".
    2. Enter the URL of the site for which you would like to allow popups
    3. Close the window
  5. Click "Ok".

Apple Safari
  1. Users select Edit > Preferences.
  2. Click on Security at the top of the window.
  3. Please ensure 'Block Pop Up Windows'is un-checked.
  4. Then close the Preferences box.

Internet Explorer

To turn Pop-up Blocker on or off, follow these steps:

  1. Open Internet Explorer, and then click on the Tools menu (if you cannot find tools press the ALT key on your keyboard) Click on Internet Options to open the Internet Properties dialog box.
  2. Click the Privacy tab, and then do either of the following:
    1. Click to select Block pop-upsto turn Pop-up Blocker on.
    2. Click to clear Block pop-ups to turn Pop-up Blocker off.
PC Settings for Courses Part 1    
ADD THE TRAINING SITE AS A TRUSTED SITE ON YOUR PC
  1. Click on the Tools (Tools IconIE9) drop down menu.
  2. Select the Internet Options option.
  3. When the dialog opens select the Security tab by clicking on it.
  4. Click the Trusted Sites icon.
  5. Click on the Sites button.
Internet Options
  1. Untick the Require server verification (https) tick box.
  2. Add training website to the zone box.
  3. Click the Add Button.
  4. Click the Close Button.

Internet Options

INTERNET EXPLORER: Removing Toolbars that STOP Training

Tools(Tools Icon in IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Miscellaneous > Enable the following options:

Allow script-initiated windows without size or position constraints

Allow websites to open windows without address or status bars (IE8 and above only)

These options remove the Toolbars

How to Remove Toolbars in IE

INTERNET EXPLORER: Removing Toolbars that STOP Training:

Tools(Tools Iconin IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Miscellaneous > Disablethe following options:

How to remove POP up blockers in IE

INTERNET EXPLORER: Allowing Java Aplets for Training

Tools(Tools Iconin IE9 ) > Internet Options > Security Tab > Custom Level Button > Scroll Down to Scripting >Enable the following options:

INTERNET EXPLORER: Allowing Java Apllets for Training:

PC Settings for Courses Part 2    
To Check for other Toolbars running in IE:

Tools( Tools Iconin IE9 ) >Toolbars ( Manage Add-ons in IE9 ) > Check the Pop Blockers in each of the Toolbars running e.g. Google, AOL, Yahoo

GOOGLE CHROME:
Disabling the pop-up blocker:
  1. Click the spanner icon Spanner Icon on the browser toolbar.
  2. Select Options (Preferences on Mac and Linux; Settings on Chromebook).
  3. Click the Under the Bonnet tab.
  4. Click Content Settings in the Privacy section.
  5. In the Pop-ups section, select Allow all sites to show pop-ups

FIREFOX:
Disabling the pop-up blocker:
  1. Click the Firefox icon Firefox Icon on the browser toolbar.
  2. Select Options arrow then Click on Options again.
  3. Click the Content Tab.
  4. Untick the Block popup windows setting
Cookies error message    

Our courses require cookies enabled to run. Please follow the instructions according to your internet explorer browser version.

To find out your internet explorer browser version:
  1. Go to the "Help" option in the browser window
  2. Then go to "About Internet Explorer"

Internet Explorer 6x:
  1. Go to the "Tools" option in the browser window
  2. Then go to "Internet Options"
  3. Select the "Privacy" tab
  4. Now you should have a bar on the left normally set to 'Medium'
  5. Change this setting to 'Low', this can be changed at any time
  6. Now 'apply' the changes, now you should have no problems

It is also worth to note that if you are doing the course through a network (this mainly applies to office and work computers), the course might not work as the network administrator might have a firewall or security grid in place that might interferes with our course. If this is the case please contact your network administrator or our Technical support team on 01279 814 876 (Hotline Available NOW 24 hours a day, 5 days a week!) or email them at info@e-careers.co.uk

What is the User System Requirements for my courses?    

An Authorware plug-in is used for course simulations but is not required to run e-Careers courses. It can be installed the first time you take a course by following the instructions shown on the Web page.The Macromedia Flash Player is used for course introductions and activities, but is not required to run e-Careers courses. It can be installed the first time you take a course by following the instructions shown at login.

An internet connection of 28.8K (56K+ is recommended).

System Requirements

Windows 2000, XP, Vista, or 7. Windows XP (SP2 or later), Windows Server 2003 (SP2 or later), Windows Vista, Windows Server 2008, Windows 7 for the Talent Development System.
  • Minimum 500MHz Processor, 128 MB RAM.
  • Minimum display resolution 1024x768.
  • Internet Explorer 7.0 or higher; Firefox 3.0 or higher; Chrome 3.0 or higher; Safari 4.0 or higher. Course Administrators must use Internet Explorer 7.0 or higher.
  • Internet Explorer 7 or 8 for the Talent Development System.
  • Windows Media Player 9.0 or higher.*

Mac OS X v 10.4 or higher
  • Minimum 500MHz Processor, 128 MB RAM.
  • Minimum display resolution 1024x768.
  • Firefox 3.0 or higher; Chrome 3.0 or higher; Safari 4.0 or higher. Talent Development System is currently unavailable
All Systems
  • 56K minimum connection; broadband (256 kbps or higher) recommended.
  • Windows Media Player 9.0 or higher.*
  • JavaScript, popup windows and cookies enabled.
  • Adobe Flash Player 10.0 or higher.**
  • Sound card with speakers or headphones strongly recommended.


Additional Requirements by Application
French-Canadian Courseware
  • Windows 2000, XP, Vista, or 7.
  • Internet Explorer 7.0 or higher
Health & Safety Courseware
  • Windows 2000, XP, Vista, or 7.
  • Internet Explorer 7.0 or higher
  • Minimum display resolution of 1024x768 recommended
  • Originating IP address of 65.57.249.92 must be allowed through firewall
Instant Mentoring
  • Windows 2000, XP, Vista, or 7; Mac OS X v10.4 and higher
  • Internet Explorer 7.0 or higher; Firefox 3.0 or higher; Chrome 3.0 or higher; Safari 4.0 or higher
E-Careers Unplugged
(Download/Upload) Courseware
  • An average of 8MB per course for HTML courses
  • An average of 50MB per course for Business Skills video courses
  • An uninterrupted internet connection for the duration of the installation process
  • Internet Information Services (IIS) must be turned off to launch downloaded courses
Practice-Labs
  • Microsoft Windows XP and higher; Linux Redhat; Fedora; iPad and Android-based systems able to run Java.
  • Minimum 1GHz Processor, 512Mb Ram.
  • Microsoft Internet Explorer versions 7, 8, 9.
  • Internet Explorer 7.0 or higher; Firefox 3.5 or higher; Chrome 10 or higher; Safari 5.0 or higher.
  • 512Kbs minimum connection (broadband).
  • JavaScript and popup windows must be enabled
  • Sun Java Runtime (JRE) 1.6 or higher installed and enabled.
eBooks Reference Library
  • Internet Explorer 7.0+; Firefox 3.0+; Chrome 3.0; Safari 3.0+
  • JavaScript, Cookies Enabled.
  • Adobe Flash Player 8.0 or later
Management & Leadership Elite
  • Windows 2000, XP, Vista, or 7 using Internet Explorer 7.0 or higher.
  • Mac OS X or higher, using Firefox 3.0 or higher.
  • Adobe Flash Player 9.0 or higher.
  • Sound card with speakers or headphones strongly recommended.
TechLabs Virtual Environments
  • Windows 2000, XP, Vista, or 7
  • Internet Explorer 7.0 or higher
  • Java enabled
  • Java Virtual Machine (JVM)
  • Adobe Acrobat Reader for Lab Manuals
Note :

Because E-Careers courses utilize pop-up windows, pop-up blockers must be disabled. If you have a firewall or cookie management software, please allow *.e-careers.com as a trusted site.

*Windows Media format video is available for Internet Explorer (IE) users who do not have Adobe Flash Player. Windows Media Player not required for users who have Adobe Flash Player.

**Adobe Flash Player 10 is required for the Talent Development System and is highly recommended for best experience within courseware. A text-only version is available for users who do not have Adobe Flash Player.

Beginners Guide: What order should I train in?    
Microsoft Office Package

Start with Microsoft Office (general) then move into specific courses such as Excel, Word or which ever course you want to learn next.

Web Master Package

The best route for beginners is to start their training with Photoshop (digital images), then onto Dreamweaver (web design tool).

CompTIA Technical

Here the CompTIA Essentials A+ is your introduction into IT, follow this with the A+ Part II (Practical Applications). From there we advise CompTIA N+ (Network Plus), then Server or Security Plus.

New Ipad App to enable Flash courses to run! £2.99 ($4.99 USD)    

This new Appsverse Photon Browser is a powerful new browser with Flash capability designed to enhance your browsing experience on the iPad and allow you to . We are the best Flash browser for the iPad. Here are just some of them:

1. Flash browsing support
  • Photon Browser allows you to play Flash games such as free Facebook games, use Flash apps, listen to music streamed via Flash player and watch Flash video.
  • Browse Flash websites that would otherwise not display on the iPad and get latest Adobe Flash player support.
  • Fast native browsing for normal websites and remote browsing for Flash websites.

http://itunes.apple.com/us/app/photon-flash-player-browser/id430200224?mt=8

REMEMBER TO CLICK ON the "Lightning Bolt" button to enter streaming mode to view Flash sites. Otherwise, you will see the standard Adobe message that Flash needs to be installed or upgraded as you are still in the native browser mode. Only by explicitly clicking on the "Lightning" button will you then be able to view Flash content.