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Assertive Communication Skills Training - LiveOnline


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What is the Assertive Communication Skills Training course?

Assertive Communication is, as it sounds, the ability to communicate assertively, rather than aggressively or passively. Assertive communicators are more likely to maintain a positive workplace relationship and achieve company goals.

This Assertive Communication Skills training provides you with skills and techniques to help you improve your communication, through role-playing activities, video demonstrations, and practical workshops.

Available delivery methods for this course
Group booking

Group booking

Live Online


Key features of the course

  • Delivery Method: Classroom
  • Tutor Support Included
  • Accredited & Experienced Trainers
  • Duration: 3 Days

Browse classroom dates below






Location Date Duration Price Availability
Live OnlineApr 22nd 2020  3 Days£995 ex. VATAvailable
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Live OnlineMay 5th 2020  3 Days£995 ex. VATAvailable
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Live OnlineAug 12th 2020  3 Days£995 ex. VATAvailable
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User dates are subject to availability and change

Is the Assertive Communication Skills Training course right for me?

As assertive communication is a skill that everyone can benefit from, this course is open to all and has no prerequisites. This course would be especially beneficial for office workers and those who work in teams, where the ability to communicate clearly and professionally is essential for a healthy working environment.  

e-Careers has partnered with The Learning Tree, to offer a range of courses, delivered via high-tech classrooms or virtual learning, depending on your requirement.

We are an award-winning, established eLearning course provider, with over 16 years’ experience in the industry.  We offer high-quality training courses at competitive prices.

What will I learn on this course?

Upon completion of this course, you’ll be able to demonstrate assertive behaviours for win-win outcomes, gain self-awareness of your behaviour patterns, attitudes, and habits, and develop a positive, proactive response to difficult behaviours.

Module outline

Module 1 – Assertiveness Essentials

  •        Recognising modes of interactive behaviour
  •        Contextual and situational considerations

Module 2 – Expressing Personal Power

  •        Pinpointing patterns of behaviour
  •        Mapping how people handle conflict

Module 3 – Overcoming Challenging Situations

  •        Applying viable assertiveness techniques
  •        Adopting effective assertiveness strategies

Module 4 – Building Your Assertiveness Skill Set

  •        Committing to assertive and skilful outcomes
  •        Developing the tools

Module 5 – Mastering Assertiveness

  •        Establishing a proactive assertiveness style
  •        Practising effective assertiveness principles

Module 6 – Launching Your Assertiveness Plan

  •        Constructing an assertiveness action plan
  •        Putting the "action" into the assertiveness action plan

Currently, 25% of all classes are delivered through LiveOnline, so if you can’t make it to our London, Euston location for any reason, this option is the ideal solution for you. You’ll also be happy to note that the pass marks are the same for both classroom and LiveOnline delegates.

To ensure you have enough time to familiarise yourself with the text you'll be studying, we send out any manuals and course reading materials to you around 3-5 weeks before your course commences. You’ll also gain access to the trainer for one hour (available after course, via phone or skype).

Each of our classers are equipped with high technology to be able to successfully deliver courses through LiveOnline, including:

  •    Wide screen cameras – Delivering clear visibility of both the class and the trainer
  •    Projector and whiteboard – Materials are projected onto a full white wall
  •    Latest annotation hardware and software – Providing greater visibility for your LiveOnline screen
  •    Electronic Mat – Each trainer has access to an electronic mat, which when stood on and off switches camera angles between their face and the whiteboard, helping to provide a better visible learning experience
  •    Microphones - All trainers have a microphone so the whole class (and especially the LiveOnline learners) can better hear the trainers loud and clear. LiveOnline delegates will require a microphone headset. Classroom attendees will have access to a microphone (one per desk of two delegates) and speaker system. When questions arise, everyone can both speak and hear clearly

Softskills courses which require breakout sessions in small groups, also involve the LiveOnline delegate, through a shared screen and camera, with full visibility and microphone access. This ensures each delegate (both in the classroom and external locations via LiveOnline) has the opportunity to be involved in the interactive lessons.  

If LiveOnline delegates experience any technical difficulties or questions, there is a fully managed control centre, who will assist each delegate. Response times sit at 45 seconds and each session is constantly monitored by a technical team.

Prices include all training, manuals, pre-course reading material, exams and 1 hour one-one access to the trainer).

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Saatchi & Saatchi
American Express

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