Retail Banking Diploma


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What is the Retail Banking Diploma?

When it comes to being the guardians of people’s hard-earned cash, modern retail banks have a lot of competition on their hands. This means they need to attract the cream of the crop in terms of retail banking employees to gain the edge over their competitors.

Dealing with people’s money is a serious business, so retail banking professionals are required to be confident and competent with all aspects of modern banking needs, from making deposits, to transferring funds, to opening ISA accounts, to understanding the different types of mortgages and loans available. Not only that, impeccable customer service is at the forefront of every task a retail banking professional is required to complete.

Available delivery methods for this course


Key features of the course

  • Delivery Method: Online
  • Course Access: 12 months
  • Freedom & flexibility to learn in your own time
  • 24/7 access
Retail Banking Diploma
£75£60 ex. VAT

Learn how to deal with people's hard-earned money and become competent in all aspects of modern banking with this Retail Banking Diploma.

Is the Retail Banking Diploma online course right for me?

Whether you’re already working in the retail banking industry or are contemplating a change of career, this course is just what you’re looking for.

How can the Retail Banking Diploma benefit my career?

You’ll gain the skills needed to embark on a career in retail banking or give your existing career a boost! Plus, you’ll be able to prove your new skills to prospective employers by downloading and printing your certificate.

Why study Retail Banking Diploma with e-Careers?

  • Study at a time and a place that suits you.
  • Manageable modules make the 12 hours of course content easy to engage with and learn from.
  • Enjoy technical support, should difficulties arise.
  • Access to the course content is for 12 months, meaning you can revisit your learning whenever you need to.
  • Enhance your career prospects or embark on a whole new career in retail banking.
  • Prove your retail banking skillset by downloading and printing your industry-recognised certificate with its unique, verifiable code for potential employers to check.
  • This course is CPD certified.

Get to the front of the queue for the best retail banking roles by signing up to the Retail Banking Diploma today.

What are the Retail Banking Diploma online course modules?

  • Introduction to the Concept of Retail Banking
  • Financial Systems and an Overview of Banking Systems
  • Definition of Banks and Different Types of Banking with an Emphasis on Banking Channels
  • Job Opportunities and Careers in the Retail Banking Industry
  • Retail Banking Housing Loans and Mortgage Services
  • Retail Banking Services and Products
  • Understanding the Features of Credit Cards and Debit Cards
  • Retail Banking Services and Operations: Funds Transfer and Remittances
  • Financial Services offered by Retail Banks
  • Financial Services offered by Retail Banks – Insurance Products and Bancassurance
  • Banking Services in the Retail Sector Part III Gold, Safekeeping of Valuables, SIPP/Pension Funds, Payment of Utility Bills and Taxes, etc.
  • Banking Practices in the Retail Sector Part IV: Customer Relationship Management and Marketing of Banking Services
  • Islamic Banking Overview, Important Principles, and Benefits
  • Money Laundering Definition and Techniques, Adverse Effects and Countermeasures

What does the Retail Banking Diploma online course cover?

Accelerate your career in retail banking by gaining this excellent, up-to-date diploma.

  • Gain an insight into the importance of retail banking in the modern banking industry and the history of banking in the UK.
  • Learn about financial markets, capital gains and liquidity.
  • Learn to identify the various types of banking and banking channels such as retail, commercial and investment banking and building societies and central banks.
  • Discover the different roles available in retail banking.
  • Explore the different types of retail banking products and how they differ from what has traditionally been found in the market place.
  • Explore the crucial area of mortgages and loans.
  • Find out about banking services such as current accounts, savings accounts, savings bonds, different types of ISA accounts and bonds.
  • Explore debit and credit cards and learn how to calculate APR.
  • Learn about the different banking payment systems including remittance, fund transfers, online transfers, faster payment service and standing orders and direct debits.
  • Get to grips with financial services including the role of banks as financial intermediaries, mutual fund investments and the ETFs and gilts and bonds investments offered by retail banks.
  • Learn about the emergence of bancassurance in the UK, finance and repayment products and depositor’s credit and overdraft insurance.
  • Find out about gold as foreign exchange, safety deposit locker facilities, payment of council taxes and bills, and BACS and CHAPS payments.
  • Gain an insight into the specialist sector of Islamic banking.
  • Gain an understanding of the crucial area of customer service.
  • Find out what money laundering is and how to be alert to warning signs that it may be taking place.

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Saatchi & Saatchi
American Express

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