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ITIL® Service Operation is one of the ITIL® Lifecycle modules and concentrates on the principles, processes, operational activities and functions that enable you to successfully manage how your products and services perform. The ITIL® Service Operation processes will help you to manage and control the activities and techniques which enables you to effectively sustain and maintain products so they develop and ensure they provide efficient resources for their users.
ITIL® Service Operation is suited to:
The ITIL® Intermediate Service Operation course will give you the skills and experience necessary to build and deploy operations that fulfil genuine business needs efficiently.
By completing the ITIL® Intermediate Service Operation course, you will have the skills and knowledge required to build an ITIL®-approved service operation. This can open new opportunities that make use of your new service operations management skills.
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