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The ITIL® Capability modules are most applicable to IT Professionals who are looking to gain specialised knowledge in the more technical processes which are involved in the day-to-day execution of ITIL® practices and how they interact.
This package of ITIL® Intermediate Capability modules is ideal for IT Professionals, Business Managers and Business Process Owners.
With the ITIL® framework being split into two sections at the intermediate stage, it allows for a mixed approach. The service capability track of ITIL® Intermediate is focused for professionals who are more involved in the technical side of the ITIL® service management process, and the service lifecycle track of intermediate is most relevant for those who are looking to take on a management or team leader role. This would require management of different areas or work across different teams.
Upon completion of this package, you will have a complete understanding of the ITIL® Service Capability modules. Once the examinations for each course have been passed the you will be able to take the Managing Across the Lifecycle course. You will also be able to function in a plethora of service management, IT and analyst roles.
This ITIL® package will teach you the more technical aspects of the Intermediate level of the ITIL® framework. You will learn:
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