ITIL® Intermediate - Service Capability Modules
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ITIL® Intermediate - Service Capability Modules

ITIL® Intermediate - Service Capability Modules

Overview

What are the ITIL® Intermediate - Service Capability modules?

The ITIL® Capability modules are most applicable to IT Professionals who are looking to gain specialised knowledge in the more technical processes which are involved in the day-to-day execution of ITIL® practices and how they interact.

This package of ITIL® Intermediate Capability modules is ideal for IT Professionals, Business Managers and Business Process Owners.

Course accreditation

Course Code EC112643
Course type Online Course with Exam
Course Access 1 Year
Certification ITIL Intermediate OSA, PPO, RCV, SOA
Processor 2.4 gigahertz (GHz)
RAM 2 GB
Operating Systems Windows 7,Windows 8,Mac OS
Browsers Internet Explorer 10 or above,Google Chrome,Safari 6 or above,Mozilla Firefox
Compatibility Windows, Mac
Devices Required Web camera,Microphone,Speakers

Who is it for

Are the ITIL® Intermediate Service Capability modules for me?

With the ITIL® framework being split into two sections at the intermediate stage, it allows for a mixed approach. The service capability track of ITIL® Intermediate is focused for professionals who are more involved in the technical side of the ITIL® service management process, and the service lifecycle track of intermediate is most relevant for those who are looking to take on a management or team leader role. This would require management of different areas or work across different teams.

Careers

How will I advance my career with the ITIL® Intermediate Capability package?

Upon completion of this package, you will have a complete understanding of the ITIL® Service Capability modules. Once the examinations for each course have been passed the you will be able to take the Managing Across the Lifecycle course. You will also be able to function in a plethora of service management, IT and analyst roles.

Why study with us

Why study the ITIL® Intermediate Capability package with e-Careers?

  • Have a full understanding in implementing technical processes in the ITIL framework, leading you to ITIL® Managing Across the Lifecycle
  • Credits gained will count towards the 17 required so you can take the Managing Across the Lifecycle course to advance to ITIL® Expert
  • ITIL® live chat tutor support is available
  • Exams included in this package
  • A cost-efficient training solution if you need to take all four courses for career progression
  • ITIL® is a globally recognised framework for service management – becoming certified at Intermediate level will work wonders in your career in IT

Course Details

The ITIL® Intermediate Capability modules included in this package are:

  • ITIL® Operational Support and Analysis (OSA) and the official exam.
  • ITIL® Planning, Protection and Optimisation (PPO) and the official exam.
  • ITIL® Release, Control and Validation (RCV) and the official exam.
  • ITIL® Service Offerings and Agreements (SOA) and the official exam.

What do the ITIL® Service Capability modules cover?

This ITIL® package will teach you the more technical aspects of the Intermediate level of the ITIL® framework. You will learn:

  • Application of OSA practices and how implementing the ITIL® processes will enable you to deliver and support services to customers
  • PPO practices which can ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs, and once introduced require minimal changes
  • How RCV ensures transitional changes are effectively managed, new services are validated and tested, and how to evaluate change and improve the decision-making processes
  • How SOA practices help organisations and individuals understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to projects and organisations.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Course options

ITIL® Intermediate - Service Capability Modules

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