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The ITIL® Lifecycle modules are most applicable to IT service management professionals who intend to focus on management or a team leader role, with specific emphasis on the process and practice elements used, and utilising the management skills needed to deliver quality Service Management practices.
This ITIL® package is the ideal solution for IT Managers and Service Management Practitioners who are involved in the strategy, design and implementation and on-going support of business services. ITIL® Lifecycle management is also suitable for those who interact with information systems who require an insight into Service Management best practice, this may include Business Analysts, Project and Programme staff or Business Strategy Managers.
Upon completion of this package, you will have a complete understanding of the ITIL® Service Lifecycle. Once the examinations for each course have been passed you will be able to take the Managing Across the Lifecycle course. You will also be able to function in a plethora of service management, IT and analyst roles.
This ITIL® Service Lifecycle package includes:
The ITIL® Lifecycle package will give you an in-depth understanding of process and practice elements used within the management aspects of an ITIL® service lifecycle. You will learn:
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