ITIL® Service Offerings and Agreements is one of the four ITIL Capability modules and teaches you how to formalise IT service offerings and ensures that key stakeholders know what to expect by implementing everything the ITIL SOA certification teaches. ITIL® SOA will give you a templated process to help you consistently raise customer satisfaction.
The ITIL® SOA online training is ideal for:
The ITIL® SOA training will help you understand how the five stages of the ITIL® Lifecycle can offer value to organisations and projects.
Once the Service Offerings and Agreements exam has been passed you will be able to function in roles such as:
The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
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