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ITIL® Service Offerings and Agreements is one of the four ITIL® Capability modules and teaches you how to formalise IT service offerings and ensures that key stakeholders know what to expect by implementing everything the ITIL® SOA certification teaches. ITIL® SOA will give you a templated process to help you consistently raise customer satisfaction.
The OSA module of ITIL® will focus on practical applications of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
The ITIL® SOA online training is ideal for:
The ITIL® SOA training will help you understand how the five stages of the ITIL® Lifecycle can offer value to organisations and projects.
Once the Service Offerings and Agreements exam has been passed you will be able to function in roles such as:
The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
All ITIL® online courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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After the advice given by the Government, NHS and WHO, we have taken the appropriate measures to ensure the safety of all our delegates attending our classrooms and events. This has been, and always will be, our number one priority.
We wanted to reassure you that all our scheduled classrooms and events will still be running. However, we will be now be offering them Virtually.
This decision to move all learning to Virtual and to offer support remotely has been taken to protect delegates and trainers. This allows delegates to continue their learning and for trainers to maintain the same level of service.
Because the situation is changing daily, we will do our best to provide you with the most up-to-date information, and this will be communicated via our website or email.
For anyone with queries regarding classrooms you are about to attend, please contact us on firstname.lastname@example.org or +44 (0) 02 3198 7706.
Please stay safe.