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ITIL® Service Offerings and Agreements is one of the four ITIL® Capability modules and teaches you how to formalise IT service offerings and ensures that key stakeholders know what to expect by implementing everything the ITIL® SOA certification teaches. ITIL® SOA will give you a templated process to help you consistently raise customer satisfaction.
The OSA module of ITIL® will focus on practical applications of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
The ITIL® SOA online training is ideal for:
The ITIL® SOA training will help you understand how the five stages of the ITIL® Lifecycle can offer value to organisations and projects.
Once the Service Offerings and Agreements exam has been passed you will be able to function in roles such as:
The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
The ITIL® courses on this page are offered by iTSM Solutions ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.