We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 595,000 delegates globally, which has helped offer the highest quality training.
By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.
You will also benefit from:
There are many benefits to studying an ITIL qualification, including career advancement and changing careers. Besides gaining valuable skills and earning internationally recognised certifications, you will also:
We have found our Virtual Classroom training has provided higher pass rates, which has made us confident to offer an Exam Pass Guarantee, so you know we’ll support you until you are certified.
With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free.
All we ask is that you:
Students retaking the course are required to use any materials or books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.
*Exam Pass Guarantee does not include the resit exam; this would need to be purchased at an additional cost.
Our ITIL Service Operation training course would suit IT professionals, including:
Adding an ITIL Service Operation certificate to your CV, will enable you to apply for a range of job roles in this sector, including:
Candidates can expect to gain competencies in the following areas:
Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organising for service operation
Implementation of service operation
Challenges, critical success factors and risks
Exam Format – Multiple-choice.
Duration – 90-minutes.
Pass mark – 28/40 (70%).