AXELOS - Prince2, ITIL Training and Certification

ITIL Service Operations Classroom Course in Ipswich

Course Overview

ITIL Service Operation focuses on the principles, processes and operational activities that allow individuals and organisations to manage how their services and products perform.

Our Service Operation training course enables organisations and their IT teams to effectively sustain and maintain their services and products, which helps provided efficient resources to their users.

You will learn about: 

  •    Service operation principles & processes
  •    Common service operation activities
  •    Technology considerations
  •    Implementation of service operation
  •    Challenges, critical success factors, risks, and more

For a limited time, this course now includes for FREE our BCS Essentials Certificate in Artificial Intelligence course (value £525). You will also benefit from our Exam Pass Guarantee*.

Key features
  • Delivery Method: Virtual Classroom
  • Exam: Included
  • Duration: 3 Days
  • Certified & Experienced Trainers
  • Accredited by PeopleCert for AXELOS
  • Join a community of over 590,000+
  • Interest-Free Payments
  • Exam Pass Guarantee*

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Key features
  • Delivery Method: Virtual Classroom
  • Exam: Included
  • Duration: 3 Days
  • Certified & Experienced Trainers
  • Accredited by PeopleCert for AXELOS
  • Join a community of over 590,000+
  • Interest-Free Payments
  • Exam Pass Guarantee*
Course Details

Why study the ITIL Service Operations course with e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 590,000 delegates globally, which has helped offer the highest quality training.

By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates. 

You will also benefit from:

  •    Exam Pass Guarantee*.
  •    Fast-tracking your learning with our Virtual Classroom course
  •    Enhance your career prospects
  •    Learn from expert trainers, with vast experience in this field 
  •    We offer interest-free payment options

There are many benefits to studying an ITIL qualification, including career advancement and changing careers. Besides gaining valuable skills and earning internationally recognised certifications, you will also:

  •    Gain the key knowledge to work effectively in your industry.
  •    Gain a systematic and professionally valued approach to best practice methodology.
  •    Increase your ability to identify, plan and support the IT services in a business.
  •    Increased productivity, efficiency, and effectiveness.
  •    Gain the knowledge to focus on the needs of your customers and user experience.
  •    Improve employment prospects.
  •    Learn the best practices on how to increase business productivity.
  •    Be able to identify and concentrate on highest value activities.

How does the Exam Pass Guarantee work?

We have found our Virtual Classroom training has provided higher pass rates, which has made us confident to offer an Exam Pass Guarantee, so you know we’ll support you until you are certified.

With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free.

All we ask is that you:

  •    Attend all class days and complete all assignments
  •    Take the exam within 30 days of completing your Virtual Classroom training
  •    Request your course re-enrolment within 30 days of the failed exam attempt

Please Note:

Students retaking the course are required to use any materials or books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.

*Exam Pass Guarantee does not include the resit exam; this would need to be purchased at an additional cost.

Is the ITIL Service Operations course suitable for me? 

Our ITIL Service Operation training course would suit IT professionals, including:

  •    Release Manager
  •    Security Administrator
  •    Applications Support
  •    IT Operations Manager
  •    Database Administrator
  •    Problem Manager
  •    Service Desk
  •    Incident Manager
  •    Network Support
  •    Security Manager

What jobs can I apply for after my ITIL Service Operations training?

Adding an ITIL Service Operation certificate to your CV, will enable you to apply for a range of job roles in this sector, including:

  •    Service Desk and Incident Manager – £23k
  •    Security Administrator - £25k
  •    Database Administrator - £31k
  •    Applications Support - £32k
  •    Network Support - £44k
  •    Problem Manager - £45k
  •    Problem Manager - £45k
  •    IT Operations Manager - £48k
  •    Release Manager - £56k

(Source: Glassdoor)

ITIL Service Operations Syllabus

Learning Outcome

Candidates can expect to gain competencies in the following areas:

  •    Service operation principles & processes.
  •    Common service operation activities.
  •    Technology considerations.
  •    Implementation of service operation.
  •    Challenges, critical success factors, risks, and more.

Introduction to service operation

  •    The purpose, objectives, and scope of service operation.
  •    The value to the business.
  •    The context of service operation in the ITIL service lifecycle.
  •    The fundamental aspects of service operation and the ability to define them.

Service operation principles

  •    How an understanding of the basic conflict between maintaining the status quo and adapting to changes in business needs can lead to better service operation.
  •    Other service operation principles including involvement in other lifecycle stages; understanding operational health; the need for good documentation and communication including a communication strategy.
  •    Service operation inputs and outputs.

Service operation processes

  •    The use, interaction, and value of each of the service operation processes, event management, incident management, request fulfilment, problem management, and access management.

Common service operation activities

  •    How the common activities of service operation are co-ordinated for the ongoing management of the technology that is used to deliver and support the services.
  •    How monitoring, reporting and control of the services contributes to the ongoing management of the services and the technology that is used to deliver and support the services.
  •    How the operational activities of processes covered in other lifecycle stages contribute to service operation.
  •    How IT operations staff should look for opportunities to improve the operational activities.

Organising for service operation

  •    The role, objectives, and activities of each of the four functions of service operation: service desk, technical management, IT operations management, and application management.
  •    Service operation roles and responsibilities, where and how they are used as well as how a service operation organisation would be structured to use these roles.

Technology considerations

  •    The generic requirements of technologies that support service management across all lifecycle stages.
  •    The specific technology required to support the service operation processes and functions.

Implementation of service operation

  •    Specific issues relevant to implementing service operation including managing change in service operation; assessing and managing risk in service operation; operations staff involvement in service design and service transition.
  •    Planning and implementing service management technologies within a company.

Challenges, critical success factors and risks

  •    The challenges, critical success factors and risks related to service operation.

ITIL Service Operations Exam Details

Exam Format – Multiple-choice.

Duration – 90-minutes.

Pass Mark – 28/40 (70%).

Our Ipswich Venue
This Suffolk town is one of the oldest Anglo-Saxon towns in England. Despite only having town status, Ipswich is a fairly large settlement, which has displayed great economic importance to England, especially for its major part in the Tudor-period Wool Trade.

Franciscan House,

Princes Street,



Telephone +44 (0) 20 3198 7700

Our Student Support lines are available Mon-Fri 9am to 6pm (GMT).

Our offices are closed at weekends and an UK public holidays.

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