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IT Support Certification Programme with Job Guarantee


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What is the IT Support Certification Programme with Job Guarantee?

IT Support is a great way to get into this industry, as it builds knowledge, experience and confidence, creating a strong foundation to a prosperous career. Besides this, having these essential IT skills will open a pathway to many exciting and future-proof roles, outside of IT Support jobs, including Cyber Security, Cloud Architect, Business Intelligence, Developer, DevOps and Network Administrators.

This IT Support Certificate Programme with Job Guarantee is made up of two main elements: IT Support Training and a Job Guarantee. The training element focuses on getting you skilled within IT Support, to a high level with key industry knowledge, backed up by globally recognised certifications.

Once you have completed this certification programme, including the practical labs, we will help you prepare for a career in the IT industry, through the second part of our programme – the Job Guarantee. We will present you, and your newly acquired skills to our vast pool of employers who are actively looking to recruit people like you. We will hold your hand along the whole journey, and we won’t stop until you are employed!

Key features of the course

  • Recruitment workshops to prepare for interviews
  • Internationally recognised certifications
  • Practical hands-on training
  • Over 4,000 candidates placed into employment
  • Programme uniquely offered by e-Careers
  • Guaranteed Job*
IT Support Certification Programme with Job Guarantee

The IT Support Certification Programme with Job Guarantee is designed to not only provide you with the required knowledge, tools and techniques to apply for and start working in IT Support jobs but also to get you skilled and certified to a high standard, so that you can finish this programme with an offer of employment.

Who is this programme suitable for?

This programme is ideal for anyone looking to start working in IT Support jobs, start a career in IT or Cyber Security, or for those looking to get into the Technology job sector. As IT Support roles are consistenly remain in high demand, this programme provides a great way to get into this industry and on the job ladder. 

As this course starts at a fundamental level, anyone can take this qualification, no matter what background or level of experience you have. 

Whilst there are no pre-requisites for this programme, we do ask that you have a passion for IT, are a quick learner and can think in a structured manner. If this is you, please get in touch with our trainers, who have over 15 years-experience in the industry, who will assist getting candidates job ready to meet the requirements of our hungry employers.

We have organised our courses to run on weekends, so that you can continue with your other commitments Monday to Friday. This programme typically runs for around 6 months.

Why choose e-Careers to study this course?

We have over 16 years-experience and in that time, we have fine-tuned our skillset, to be able to provide both an outstanding programme and to place our candidates into employment effectively.

As a company we have placed over 4,000 people into a variety of IT and Cyber Security job roles and throughout this time we have developed a tried and tested programme, comprising of training, practical experience, challenge labs, certifications and recruitment workshops. We support you right from the beginning all the way through to a job offer.

From those 4,000 candidates, many have gone on to forge successful careers in the industry, either working freelance and many have started their careers with some of the world’s largest companies!

Companies who our candidates are now working for include:

  •    Apple
  •    Rackspace
  •    AT&T
  •    John Lewis
  •    Ministry of Defence
  •    HMRC
  •    Swiss Quote
  •    Exponential-E

Come and sit with an industry expert for your onboarding, then leave the rest to us.

Enrolment, Studying and the Job Offer Process

We have made the whole process as simple as possible. First, you’ll go through an onboarding process, where you’ll meet with us for a no obligation face-to-face consultation. This provides us both an opportunity to ask questions we may have and then make decisions accordingly.     

Next you’ll go through an induction process, where we will discuss training schedules and the locations and prepare you to start training.

Upon completion of the training, practical labs, assessments and vendor exams (which will take around 6 months), you’ll undertake the below process to work towards getting a job offer:   

  •    Attend recruitment workshops
  •    Participate in technical mock interviews
  •    Attend our ‘meet employer’ days
  •    Accept invitations to interview
  •    Receive a job offer and start your new career

You will be ready to attend interviews within 6 months and our candidates are typically working within 6 to 9 months. The hands-on practical nature of the course will mean that you will not only have the certifications but also the confidence to succeed as you have already had practical experience in this sector.

Career Opportunities

The IT industry generally offers higher than average salaries, while also offering a magnitude of career progression opportunities.  

Our candidates from this programme typically progress into the following job roles. Average salaries have also been outlined:

  •    First Line Desktop Support £18k - £25k
  •    Second Line Desktop Support £22k - £25k
  •    Network Support £30k
  •    Cloud Administrator £30k
  •    Incident Handler £27k

While the above salaries showcase the UK average, you’ll have the possibility of earning upwards of £50,000 within a few years and possibly even exceed £100,000 as you progress into more senior IT job roles, making it an excellent career option.

(Source: ITJobswatch – Jan 2020)

Job Guarantee

After you have completed the training side of this programme, you’ll move into the career preparation side, where you will attend our ‘Meet an Employer’ events, which is part of the recruitment process. We have a wide range of contacts at a variety of organisations, looking for potential employees, like you! We will introduce our candidates to these employers, through a variety of methods and we will not stop until you have a job.   

These events provide the perfect opportunity to get your CV in front of the right employers in order to secure a work experience placement or full-time job. If not, the recruitment team will continue to present you to our pool of employers and support you through interviews until you are successful.

In order to be guaranteed a job you must:

  •    Attend classes and recruitment workshops
  •    Pass our internal practical assessments
  •    Sit and pass the accredited certifications


This IT Support programme consists of 5 main modules, which have been designed to make you industry-ready, as an IT Support professional.

Throughout this programme you’ll gain a thorough understanding of the different techniques and tools valued by employers, as well as receive essential hands-on training and lab-based exercises, which will enable you to test and improve your new skills in a live but secure environment.

Course Modules:

Introduction to Desktop Support

  •    Introduction to IT
  •    Computer basics
  •    Operating systems
  •    Virtualisation
  •    Computer networks

Windows 10 (MD-100)

  •    Deploy Windows (15-20%)
  •    Manage devices and data (35-40%)
  •    Configure connectivity (15-20%)
  •    Maintain Windows (25-30%)

Download the full datasheet

Installing and Configuring Windows Server 2012 (70-410)

  •    Deploying and Managing Windows Server
  •    Introduction to Active Directory Domain Services
  •    Managing Active Directory Domain Services
  •    Automating Active Directory Domain Services

Microsoft 365 Fundamentals (MS-900)

  •    Understand cloud concepts (15-20%)
  •    Understand core Microsoft 365 services and concepts (30-35%)
  •    Understand security, compliance, privacy, and trust in Microsoft 365 (25-30%)
  •    Understand Microsoft 365 pricing and support (25-30%)

Download the full datasheet

Microsoft 365 Identity and Services (MS-100)

  •    Design and implement Microsoft 365 services (25-30%)
  •    Manage user identity and roles (35-40%)
  •    Manage access and authentication (20-25%)
  •    Plan Office 365 workloads and applications (10-15%)

Download the full datasheet

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Saatchi & Saatchi
American Express

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