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IT Support Certification Programme with Job Placement

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What is the IT Support Certification Programme with Job Placement?

IT Support is a great way to get into this industry, as it builds knowledge, experience and confidence, creating a strong foundation to a prosperous career. Besides this, having these essential IT skills will open a pathway to many exciting and future-proof roles, outside of IT Support jobs, including Cyber Security, Cloud Architect, Business Intelligence, Developer, DevOps and Network Administrators.

This programme includes all the certificates you will need to complete to work towards a career in IT including: CompTIA Fundamentals+, CompTIA A+, CompTIA Server+, ITIL 4 Foundation, Windows 10 (MD-100), MS-900: Microsoft 365 Fundamentals, Managing Office 365 Identities and Requirements (MS-100). You will also attend your graduation at the House of Lords! 

This IT Support Certificate Programme with Job Placement is made up of two main elements: IT Support Training and a Job Placement. The training element focuses on getting you skilled within IT Support, to a high level with key industry knowledge, backed up by globally recognised certifications.

Once you have completed this certification programme, including the practical labs, we will help you prepare for a career in the IT industry, through the second part of our programme – the Job Placement. We will present you, and your newly acquired skills to our vast pool of employers who are actively looking to recruit people like you. We will hold your hand along the whole journey, and we won’t stop until you are employed!

Key features of the course

  • Recruitment workshops to prepare for interviews
  • Internationally recognised certifications
  • Practical hands-on training
  • Over 4,000 candidates placed into employment
  • Programme uniquely offered by e-Careers
  • Guaranteed Job*
Courses
IT Support Certification Programme with Job Placement

The IT Support Certification Programme with Job Placement is designed to not only provide you with the required knowledge, tools and techniques to apply for and start working in IT Support jobs but also to get you skilled and certified to a high standard, so that you can finish this programme with an offer of employment.

Who is this programme suitable for?

This programme is ideal for anyone looking to start working in IT Support jobs, start a career in IT or Cyber Security, or for those looking to get into the Technology job sector. As IT Support roles are consistenly remain in high demand, this programme provides a great way to get into this industry and on the job ladder. 

As this course starts at a fundamental level, anyone can take this qualification, no matter what background or level of experience you have. 

Whilst there are no pre-requisites for this programme, we do ask that you have a passion for IT, are a quick learner and can think in a structured manner. If this is you, please get in touch with our trainers, who have over 15 years-experience in the industry, who will assist getting candidates job ready to meet the requirements of our hungry employers.

We have organised our courses to run on weekends, so that you can continue with your other commitments Monday to Friday. This programme typically runs for around 6 months.

Why choose e-Careers to study this course?

We have over 16 years-experience and in that time, we have fine-tuned our skillset, to be able to provide both an outstanding programme and to place our candidates into employment effectively.

As a company we have placed over 4,000 people into a variety of IT and Cyber Security job roles and throughout this time we have developed a tried and tested programme, comprising of training, practical experience, challenge labs, certifications and recruitment workshops. We support you right from the beginning all the way through to a job offer.

From those 4,000 candidates, many have gone on to forge successful careers in the industry, either working freelance and many have started their careers with some of the world’s largest companies!

Companies who our candidates are now working for include:

  •    Apple
  •    Rackspace
  •    AT&T
  •    John Lewis
  •    Ministry of Defence
  •    HMRC
  •    Swiss Quote
  •    Exponential-E

Come and sit with an industry expert for your onboarding, then leave the rest to us.

Enrolment, Studying and the Job Placement Process

We have made the whole process as simple as possible. First, you’ll go through an onboarding process, where you’ll meet with us for a no obligation face-to-face consultation. This provides us both an opportunity to ask questions we may have and then make decisions accordingly.     

Next you’ll go through an induction process, where we will discuss training schedules and the locations and prepare you to start training.

Upon completion of the training, practical labs, assessments and vendor exams (which will take around 6 months), you’ll undertake the below process to work towards getting a job Placement offer:   

  •    Attend recruitment workshops
  •    Participate in technical mock interviews
  •    Attend our ‘meet employer’ days
  •    Accept invitations to interview
  •    Receive a job placement offer and start working towards your new career

You will be ready to attend interviews within 6 months and our candidates are typically working within 6 to 9 months. The hands-on practical nature of the course will mean that you will not only have the certifications but also the confidence to succeed as you have already had practical experience in this sector.

Career Opportunities

The IT industry generally offers higher than average salaries, while also offering a magnitude of career progression opportunities.  

Our candidates from this programme typically progress into the following job roles. Average salaries have also been outlined:

  •    First Line Desktop Support £18k - £25k
  •    Second Line Desktop Support £22k - £25k
  •    Network Support £30k
  •    Cloud Administrator £30k
  •    Incident Handler £27k

While the above salaries showcase the UK average, you’ll have the possibility of earning upwards of £50,000 within a few years and possibly even exceed £100,000 as you progress into more senior IT job roles, making it an excellent career option.

(Source: ITJobswatch – Jan 2020)

Job Placement

After you have completed the training side of this programme, you’ll move into the career preparation side, where you will attend our ‘Meet an Employer’ events, which is part of the recruitment process. We have a wide range of contacts at a variety of organisations, looking for potential employees, like you! We will introduce our candidates to these employers, through a variety of methods and we will not stop until you have a job placement.   

These events provide the perfect opportunity to get your CV in front of the right employers in order to secure a work experience placement or full-time job. If not, the recruitment team will continue to present you to our pool of employers and support you through interviews until you are successful.

In order to be accepted for a job placement you must:

  •    Attend classes and recruitment workshops
  •    Pass our internal practical assessments
  •    Sit and pass the accredited certifications

Syllabus

This IT Support programme consists of 5 main modules, which have been designed to make you industry-ready, as an IT Support professional.

Throughout this programme you’ll gain a thorough understanding of the different techniques and tools valued by employers, as well as receive essential hands-on training and lab-based exercises, which will enable you to test and improve your new skills in a live but secure environment.

Course Package Includes:

  •    CompTIA Fundamentals+
  •    CompTIA A+
  •    CompTIA Server+
  •    ITIL 4 Foundation
  •    Windows 10 (MD-100)
  •    Microsoft 365 Fundamentals (MS-900)
  •    Managing Office 365 Identities and Requirements (MS-100)
  •    Recruitment Workshops
  •    House of Lords Graduation

Course Overview & Learning Outcomes

CompTIA Fundamentals+

  •    IT Concepts & Terminology - Illustrate basic computing, data and troubleshooting
  •    Applications & Software - Understand the compontents of an OS and manage applications software
  •    Database Fundamentals - Understand and explain database purpose, structures and concepts
  •    Infrastructure - Set up and install devices to PC or laptops and secure basic wireless networks
  •    Software Development - Interpret logic, know the purpose of programming concepts   
  •    Security - Comprehend confidentiality, integrity and availability concerns of secure devices   

CompTIA A+

  •    Hardware – Identify, use and connect devices and hardware components
  •    Networking – Be able to explain the different types of connections and networks, such as SOHO, WIFI and TCP/IP
  •    Mobile Devices – Learn how to install and configure mobile devices and laptops
  •    Operating Systems – Understand how to install and support Windows OS, Mac OS, Linus and Mobile OS
  •    Hardware & Networking Troubleshooting – Troubleshoot network and device issues
  •    Virtualization & Cloud Computing – Be able to compare Cloud Computing concepts and setup client-side virtualization
  •    Software Troubleshooting – Understand how to troubleshoot mobile and PC device issues, such as application security support
  •    Security – Protect against security vulnerabilities for devices and network connections
  •    Operational Procedures – Follow best practice in the areas of communication, professionalism, safety and environmental impacts

CompTIA Server+

  •    Server Architecture – Learn how to configure and support server components
  •    Networking – Be able to configure systems for network connectivity, which includes logical and physical elements
  •    Troubleshooting – Successfully diagnose and resolve system software, hardware, storage, security and connectivity issues
  •    Server Administration – Maintain and manage servers (including OS configuration), virtualization and access control
  •    Security – Be able to apply physical and network data security techniques
  •    Storage – Support storage devices technologies, including capacity and growth planning
  •    Disaster Recovery – Fully understand disaster recovery and be able to run backup techniques

ITIL® 4 Foundation

  •    How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
  •    The seven guiding principles of ITIL®4
  •    ITIL® service value system
  •    The four dimensions of service management
  •    The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

Windows 10 (MD-100)

  •    Deploy Windows (15-20%)
  •    Manage devices and data (35-40%)
  •    Configure connectivity (15-20%)
  •    Maintain Windows (25-30%)

Download the full datasheet

Microsoft 365 Fundamentals (MS-900)

  •    Understand cloud concepts (15-20%)
  •    Understand core Microsoft 365 services and concepts (30-35%)
  •    Understand security, compliance, privacy, and trust in Microsoft 365 (25-30%)
  •    Understand Microsoft 365 pricing and support (25-30%)

Download the full datasheet

Microsoft 365 Identity and Services (MS-100)

  •    Design and implement Microsoft 365 services (25-30%)
  •    Manage user identity and roles (35-40%)
  •    Manage access and authentication (20-25%)
  •    Plan Office 365 workloads and applications (10-15%)

Download the full datasheet

This Job Placement programme includes Unlimited Mentor Support, for 12 months, to help you throughout your training with us. You can ask any question related to your course, irrespective of how simple or technical it may be. To help make things even easier, a mentor can share screens with you (with your permission), to help clarify concepts, demonstrate features, perform detailed walk-throughs and help to reinforce what you have learnt.

You will benefit from:

  •    Unlimited access to our mentors for 12 months from your enrolment
  •    Access to a mentor 24 hours a day, 7 days a week, 365 days a year
  •    Access to a mentor is via live chat, reducing wait times to typically under a minute    
  •    Our mentors keep up to date with technology, continue to develop new skills and earn additional industry regulated certifications. They’re passionate about all things technical and have a desire to “teach” and help new students. They’re “handpicked” to support our students, based on the topics they are being taught or learning for the first time. 
  •    Being able to speak with a mentor to help reinforce what you’ve learnt, especially in the following scenarios:
    • When you cannot find the answer yourself
    • Learning a concept for the first time
    • Discovering more about a new concept learned
    • When you forget a concept or need help with applying them  

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Maersk
Cambridge
Saatchi & Saatchi
NHS
American Express
DMI

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