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IT Support Job Academy Programme

Programme Overview

IT Support is a great way to get into this industry, as it builds knowledge, experience, and confidence, creating a solid foundation to a prosperous career. Besides this, having these essential IT skills will open a pathway to many exciting and future-proof roles, outside of IT Support jobs, including Cyber Security, Cloud Architect, Business Intelligence, Developer, DevOps, and Network Administrators.

This IT Support Job Academy Programme comprises a series of certifications, which will help you gain the skills and knowledge required to become an IT Support professional.

These certifications include:

Our training focuses on getting you skilled within IT Support, to a high level with key industry knowledge, backed up by your globally recognised certifications. You will also attend your graduation at a prestigious location!

Once you have completed this certification programme, including the practical labs and exams, we will help you prepare for working towards a career in the IT industry, through the second part of our programme – the Job Placement. We will present you, and your newly gained skills to our vast pool of employers who are actively looking to recruit people like you. We will hold your hand along the entire process, and we won’t stop until you are successful.

Key features
  • Delivery Method: Online & Virtual
  • Exams: Included
  • Duration: 6 months (part-time)
  • Certified & Experienced Trainers
  • Interest-free Payments
  • Fully Accredited Qualifications
  • Over 4,000 Candidates Placed Into Employment
  • Complete Training Programme
FREE Course Advice
Key features
  • Delivery Method: Online & Virtual
  • Exams: Included
  • Duration: 6 months (part-time)
  • Certified & Experienced Trainers
  • Interest-free Payments
  • Fully Accredited Qualifications
  • Over 4,000 Candidates Placed Into Employment
  • Complete Training Programme
Course Reviews
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Course Details

Why study the IT Support Job Academy Programme with e-Careers?

With over 10 years' experience in the professional training sector, we have fine-tuned the way we support our students, ensuring they receive the best level of training and expertise, from our highly qualified trainers. We help out delegates gain a greater understanding of their study topic, and work towards achieving excellent exam results. We want our students to move into their chosen career field, and we fully support them along the way. 

We have trained over 595,000 delegates and placed over 4,000 people into various IT and Cyber Security job roles, through our range of Job Academy Programmes. These programmes include training, practical experience, challenge labs, certifications and recruitment workshops. We support our students right from the start, from training right through to recruitment assistance.

Of the 4,000+ successful candidates, many forged successful careers in the industry, either working as a freelancer or fully employed in house, with some of the world’s largest companies, including: 

  •    Apple
  •    Rackspace
  •    AT&T
  •    John Lewis
  •    Ministry of Defence
  •    HMRC
  •    Swiss Quote
  •    Exponential-E

Speak with one of our industry experts for your onboarding process, then leave the rest to us.

We're proud of our excellent rating on TrustPilot, with over 9,000 reviews from our past students.

Is the IT Support Job Academy Programme suitable for me? 

This programme is ideal for anyone looking to working in IT Support jobs, start a career in IT or Cyber Security, or for those looking to get into the Technology job sector. As IT Support roles are in high demand, this programme provides a great way to move into this industry, helping you build a successful IT career.  

As this course starts at a fundamental level, anyone can take this qualification, no matter what background or level of experience you have. 

While there are no prerequisites for this programme, we ask that you have a passion for IT, are a quick learner and can think in a structured manner. If this is you, please get in touch with our Course Consultants, who have over 15 years-experience in the industry, who will help get candidates' job ready to meet the requirements of our hungry employers.

What jobs can I apply for after my IT Support Job Academy Programme?

The IT industry typically offers higher than average salaries, while also offering a magnitude of career progression opportunities.  

Candidates from this programme typically progress into the following job roles:

  •    First Line Desktop Support £18k - £25k
  •    Second Line Desktop Support £22k - £25k
  •    Incident Handler £27k
  •    Network Support £30k
  •    Cloud Administrator £30k   

While the above salaries showcase the UK average, you’ll have the possibility of earning upwards of £50,000 within a few years and possibly even exceed £100,000 as you progress into more senior IT job roles, making it an excellent career choice.

(Source: ITJobswatch)

IT Support Job Academy Programme Syllabus and Exams

This IT Support Job Academy Programme consists of six certifications, outlined below.  

CompTIA IT Fundamentals+ Certificate - Online

  •    Introduction
  •    Core Hardware Components
  •    Peripherals and Connectors
  •    Computing Devices and the Internet of Things
  •    Operating Systems
  •    Software Applications
  •    Software Development
  •    Database Fundamentals
  •    Networking Concepts and Technologies
  •    Security Concepts and Threats
  •    Security Best Practices
  •    Business Continuity and Computer Support

CompTIA IT Fundamentals+ Exam Details

  •    Exam: Code FCO-U61 
  •    Exam Format - Multiple-choice.
  •    Number of questions - 75. 
  •    Duration - 60 minutes per exam.
  •    Passing Mark - 650/900 (50%)

Microsoft Windows 10 (MD-100) Training - Virtual Classroom

  •    Introduction
  •    Windows 10 Installation
  •    Configuring Users
  •    Managing Data
  •    Managing the Windows 10 Environment
  •    Configuring Security and Devices
  •    Configuring Network Connectivity
  •    Configuring Recovery

Microsoft Windows 10 (MD-100) Exam Details

  •    Deploy Windows (15-20%)
  •    Manage Devices and Data (35-40%)
  •    Configure Connectivity (15-20%)
  •    Maintain Windows (25-30%)

Windows Server Training - Virtual Classroom

  •    Deploying and Managing Windows Server
  •    Introduction to Active Directory Domain Services
  •    Managing Active Directory Domain Services Objects
  •    Automating Active Directory Domain Services Administration
  •    Implementing IPv4
  •    Implementing Dynamic Host Configuration Protocol
  •    Implementing DNS
  •    Implementing IPv6
  •    Implementing Local Storage
  •    Implementing File and Print Services
  •    Implementing Group Policy
  •    Securing Windows Servers Using Group Policy Objects
  •    Implementing Server Virtualization with Hyper-V

Windows Server Exam

  • No exam required

Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom

  •    Cloud Concepts
  •    Core Microsoft 365 Services
  •    Security, Compliance, Privacy and Trust in Microsoft 365
  •    Microsoft 365 pricing and support

Microsoft 365 Fundamentals Exam Details

  •    Number of questions - 46-60.
  •    Duration - 85 minutes.
  •    Pass Mark - 700/1000 (70%).

Microsoft 365 Identity and Services Training (MS-100) - Virtual Classroom

  •    Introduction
  •    Manage domains and plan a Microsoft 365 implementation
  •    Setup Microsoft 365 tenancy and subscription
  •    Manage Microsoft 365 subscription and tenant health
  •    Plan migration of users and data
  •    Design identity strategy
  •    Plan and manage identity synchronisation by using Azure AD Connect
  •    Manage Azure AD Identities and user roles
  •    Manage authentication and implement multi-factor authentication
  •    Configure application access
  •    Implement access for external users of Microsoft 365 workloads
  •    Plan for Office 365 workload deployment
  •    Plan Office 365 applications deployment 

Microsoft 365 Identity and Services Training (MS-100) Exam Details

  •    Number of questions - 40-60.
  •    Duration - 150 minutes.
  •    Pass Mark - 700/1000 (70%).

ITIL 4 Foundation – Virtual Classroom

  •    How ITIL builds upon and support Lean, Agile, DevOps, and other project and process management practices
  •    The seven guiding principles of ITIL 4
  •    ITIL service value system
  •    The four dimensions of service management
  •    The ITIL practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven 

ITIL 4 Foundation Exam Details

  •    Exam Format - Multiple-choice.
  •    Number of questions - 40.
  •    Duration - 60 minutes 
  •    Pass Mark - 26/40 (65%)

Enrolment and Studying   

We have made our Job Academy process simple. You will first go through our onboarding process, where we will have a no-obligation consultation, to give us both ample opportunities to ask and answer questions, before deciding the best route forward for you.      

You will then go through our induction process, where we will discuss the training schedules and prepare you to begin your training.   

Once you have completed your training, practical labs, assessments, and exams, you will go through the recruitment process and work towards becoming job ready.     

Recruitment Process  

Our Recruitment Team will work with you to help you prepare for any upcoming job interviews, helping you feel more prepared and confident.   

The recruitment process includes:    

  • Welcome email with next steps explained in detail. 
  • Invitation to CV workshops, which covers:  
    • How to create multiple CVs tailored to your specific job descriptions.  
    • Looking at candidates from an employer's perspective (Value, Behaviour, Skills). 
    • Creating excellent LinkedIn Profiles & how to create Video CVs. 
    • Introducing you to a range of Job Boards. 
    • How to handle competency-based interview questions. 
    • Preparing you for job interviews. 
  • Coaching and assessments to create self-awareness. 
  • 1-2-1 competency-based interview question sessions tailored to your industry. 
  • Sessions to help you improve your soft skills and confidence. 
  • We will share with you live vacancies and networking contacts to help with your job search.  
  • On demand support through our career coaching (interview preparation, mock interview)  

Our Recruitment Team will provide you with support for up to 12 months from the day you finish your training with us, with the goal of helping you secure a job or job placement.  

Case studies of previous successful students

Name – Christina Alexandrescu

Course - IT Support Job Academy

Previous Job – Admin Assistant 

Current Job – Junior Identity Access Management Analysis at Condé Nast International   

Why she recommends e-Careers - "I have already recommended e-Careers as my time with them has been a pleasure. I completed my programme without any issues and the trainers are amazing".

LinkedIn Profile

Name – Eronpal Dhillon 

Course - IT Support Job Academy 

Previous Job – Unemployed   

Current Job – IT Support Consultant at EverCom   

Why he recommends e-Careers – "I would definitely recommend e-Careers. They supported me through every stage of my programme, be it whether I was stuck with technical skills or needed help updating my CV. As soon as I passed my first exam, the recruitment team were always sending my CV out to different employers in order to help me find a job".   

LinkedIn Profile -

Name – Azeez Alimi

Course - IT Support Job Academy

Previous Job - Waiter 

Current Job – ICT Facilitator – 1st & 2nd Line Support Engineer    

Why he recommends e-Careers – "So long as you are ready to work hard, they will always do their best to support you and ensure you achieve your goals".   

LinkedIn Profile -

Don't just take their word for it. We have received over 8,800 reviews on TrustPilot. 

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