Learn how to deliver continued improvement and development of services to raise the quality and efficiency to meet organisational needs.
Learn the technical processes of the ITIL® Intermediate level with the Service Capability package, most relevant to technical staff in an ITIL® lifecycle.
Develop the skills and experience needed to define an IT service strategy that supports other core business strategies and goals with the ITIL® service management framework.
Understand the importance of a continuous service improvement program and how it is implemented to improve IT service operations.
Manage how your IT services and products perform using the ITIL® principles in the Service Operation course so you can build and deploy operation that fulfil business needs.
Control system and software releases, and validate the outcomes of these types of projects using the ITIL® principles found in Release, Control & Validation, one of four Capability modules in ITIL®.
Improve operational support and analysis through managing everyday operations of IT services using this Capability module of the ITIL® framework.
The ITIL® Intermediate Service Lifecycle modules are most relevant to those who have, or who are looking to, manage or lead various teams in an ITIL® lifecycle.
Formalise IT service offerings, ensure key stakeholders know that to expect and consistently raise customer satisfaction with the ITIL® SOA templated process.
Plan and manage the process of moving from one service to another, and how you can implement different products and services using the ITIL® principles.
The ITIL® Foundation online course will enable you to assess your existing IT service offering and management processes against ITIL® best practice guidelines.
Plan and build a flexible IT service framework using the specialist disciplines taught in this Planning, Protection & Optimisation module of ITIL® Intermediate.
Build the knowledge and skills to manage the entire ITIL Lifecycle so you can implement the ITIL® framework across a business with the Managing Across the Lifecycle training.
The ITIL® Practitioner bridges the gap between Foundation and Intermediate stages. It has been developed to improve the ability of IT professionals to adopt and adapt ITIL® in their organisations.
The series of official ITIL® Service Lifecycle manuals. All of these manuals are written and published by AXELOS and accompany the ITIL® Intermediate Service Lifecycle modules.
Gain expertise in both the PRINCE2® and ITIL® frameworks and become fully certified with an official licenced affiliate with this two course package.
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The institution consists of around 200 experienced professionals, who all specialise in their own aspects of combining education with technology.