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Introduction to ITIL®
Rated 9.2 out of 10 based on over 5786 reviews
What is the Introduction to ITIL®?
ITIL® is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.
Online
Onsite
Group booking
Key features of the course
- Delivery Method: Online
- Tutor Support Available
- Course Access: 3 months
- Accredited by PeopleCert on behalf of AXELOS
- Study anytime, anywhere
- 24/7 access
Recommended with this course
ITIL® Foundation - Training
View course detailsOur accredited training for the ITIL® Foundation stage where you'll get a good understanding of provision, support and delivery of IT services.
ITIL® Tutor Support – Mentoring Programme
View course detailsAll of our ITIL® courses have Mentor+ available to help you whether you're at the Foundation stage, or looking to achieve ITIL® Expert status. 24/7 assistance from an ITIL® tutor using our renowned platform throughout your course access.
Is the Introduction to ITIL® right for me?
The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.
How can I advance my career with the Introduction to ITIL® course?
This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.
Why study the Introduction to ITIL® with e-Careers?
- The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
- An accredited training support product
- Online support, forums, chat and progress reports.
- Enables all staff working within an IT environment to appreciate the structure to information technology service management
What are the Introduction to ITIL® online course modules?
The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:
- Getting started and an introduction to ITIL®
- Service Management as a Practice
What does the Introduction to ITIL® online course cover?
- An overview of ITIL®, what it is and where it’s used
- Why is ITIL® so successful?
- What a service is and the different types of service
- Processes, functions and roles
- The RACI Matrix
The ITIL® courses on this page are offered by iTSM Solutions ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
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e-Careers
e-Careers comprises of passionate and talented educationalists who support over half a million students all over the world.
The institution consists of around 200 experienced professionals, who all specialise in their own aspects of combining education with technology.
