Is the Introduction to ITIL® right for me?

The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.

How can I advance my career with the Introduction to ITIL® course?

This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.

Why study the Introduction to ITIL® with e-Careers?

• The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
• An accredited training support product
• Online support, forums, chat and progress reports.
• Enables all staff working within an IT environment to appreciate the structure to information technology service management

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What are the Introduction to ITIL® online course modules?

The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:

• Getting started and an introduction to ITIL®
• Service Management as a Practice

What does the Introduction to ITIL® online course cover?

• An overview of ITIL®, what it is and where it’s used
• Why is ITIL® so successful?
• What a service is and the different types of service
• Processes, functions and roles
• The RACI Matrix

The ITIL® courses on this page are offered by iTSM Solutions ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.