Introduction to ITIL®
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Introduction to ITIL®

Introduction to ITIL®


What is the Introduction to ITIL®?

ITIL® stands for Information Technology Infrastructure Library and is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.

Course accreditation

Course Code EC112573
Course type Online Course
Course Access 3 Months
Processor 1 gigahertz (GHz)
Operating Systems Windows 7,Windows 8,Mac OS
Browsers Internet Explorer 8 or above,Google Chrome,Safari 6 or above,Mozilla Firefox
Compatibility Windows, Mac, iPad, Android

Who is it for

Is the Introduction to ITIL® right for me?

The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.


How can I advance my career with the Introduction to ITIL® course?

This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.

Why study with us

Why study the Introduction to ITIL® with e-Careers?

  • The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
  • An accredited training support product
  • Online support, forums, chat and progress reports.
  • Enables all staff working within an IT environment to appreciate the structure to information technology service management

ITIL® Credit System

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Course Details

What are the Introduction to ITIL® online course modules?

The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:

  • Getting started and an introduction to ITIL®
  • Service Management as a Practice

What does the Introduction to ITIL® online course cover?

  • An overview of ITIL®, what it is and where it’s used
  • Why is ITIL® so successful?
  • What a service is and the different types of service
  • Processes, functions and roles
  • The RACI Matrix

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Introduction to ITIL®

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