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Introduction to ITIL®
Overview
What is the Introduction to ITIL®?
ITIL® stands for Information Technology Infrastructure Library and is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.
Course accreditation
Who is it for
Is the Introduction to ITIL® right for me?
The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.
Careers
How can I advance my career with the Introduction to ITIL® course?
This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.
Why study with us
Why study the Introduction to ITIL® with e-Careers?
- The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
- An accredited training support product
- Online support, forums, chat and progress reports.
- Enables all staff working within an IT environment to appreciate the structure to information technology service management
Course Details
What are the Introduction to ITIL® online course modules?
The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:
- Getting started and an introduction to ITIL®
- Service Management as a Practice
What does the Introduction to ITIL® online course cover?
- An overview of ITIL®, what it is and where it’s used
- Why is ITIL® so successful?
- What a service is and the different types of service
- Processes, functions and roles
- The RACI Matrix
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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e-Careers
e-Careers comprises of passionate and talented educationalists who support over half a million students all over the world.
The institution consists of around 200 experienced professionals, who all specialise in their own aspects of combining education with technology.
