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Introduction to ITIL®


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What is the Introduction to ITIL®?

ITIL® is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.

Available delivery methods for this course




Group booking

Group booking

Key features of the course

  • Delivery Method: Online
  • Tutor Support Available
  • Course Access: 3 months
  • Accredited by PeopleCert on behalf of AXELOS
  • Study anytime, anywhere
  • 24/7 access
Introduction to ITIL®
£33 ex. VAT

Get to grips with the fundamentals of IT service management with this introduction to the ITIL® methodology, an accredited training product.

We offer monthly finance with 0% interest – view options on the checkout page. All prices inclusive of VAT
We offer monthly finance with 0% interest – view options on the checkout page. All prices inclusive of VAT

Is the Introduction to ITIL® right for me?

The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.

How can I advance my career with the Introduction to ITIL® course?

This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.

Why study the Introduction to ITIL® with e-Careers?

  • The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
  • An accredited training support product
  • Online support, forums, chat and progress reports.
  • Enables all staff working within an IT environment to appreciate the structure to information technology service management

ITIL® Credit System

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What are the Introduction to ITIL® online course modules?

The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:

  • Getting started and an introduction to ITIL®
  • Service Management as a Practice

What does the Introduction to ITIL® online course cover?

  • An overview of ITIL®, what it is and where it’s used
  • Why is ITIL® so successful?
  • What a service is and the different types of service
  • Processes, functions and roles
  • The RACI Matrix

All ITIL® online courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Saatchi & Saatchi
American Express

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