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Introduction to ITIL®
Overview
What is the Introduction to ITIL®?
ITIL® stands for Information Technology Infrastructure Library and is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.
People also added
| Name | Price | |
|---|---|---|
| ITIL® Tutor Support – Mentoring Programme
All of our ITIL® courses have Mentor+ available to help you whether you're at the Foundation stage, or looking to achieve ITIL® Expert status. 24/7 assistance from an ITIL® tutor using our renowned platform throughout your course access. | £129 | Add to cart |
Course accreditation
Who is it for
Is the Introduction to ITIL® right for me?
The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.
Careers
How can I advance my career with the Introduction to ITIL® course?
This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.
Why study with us
Why study the Introduction to ITIL® with e-Careers?
- The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
- An accredited training support product
- Online support, forums, chat and progress reports.
- Enables all staff working within an IT environment to appreciate the structure to information technology service management
Course Details
What are the Introduction to ITIL® online course modules?
The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:
- Getting started and an introduction to ITIL®
- Service Management as a Practice
What does the Introduction to ITIL® online course cover?
- An overview of ITIL®, what it is and where it’s used
- Why is ITIL® so successful?
- What a service is and the different types of service
- Processes, functions and roles
- The RACI Matrix
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
e-Careers
e-Careers comprises of passionate and talented educationalists who support over half a million students all over the world.
The institution consists of around 200 experienced professionals, who all specialise in their own aspects of combining education with technology.
