Overview

What is the Introduction to ITIL®?

ITIL® stands for Information Technology Infrastructure Library and is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.

Course accreditation

ITIL® (Information Technology Infrastructure Library)PeopleCert are global leaders in qualifying professionals in multiple industries. They assess and certify professional skills in partnership with organisations and government bodies including Capita and the UK government. PeopleCert are accredited by AXELOS. AXELOS is a joint-venture between the UK Government and business giants Capita. AXELOS was created to manage and develop Global Best Practices, being responsible for the management and promotion of globally recognised methodologies including ITIL®, PRINCE2® and MSP®.

AXELOS - Global Best Practice SolutionsAXELOS is a joint-venture between the UK Government and business giants Capita. AXELOS was created to manage and develop Global Best Practices, being responsible for the management and promotion of globally recognised methodologies including ITIL®, PRINCE2® and MSP®.

Course Details
System Requirements

Course Code EC112573

Course type Online Course

Course Access 3 Months

Processor 1 gigahertz (GHz)

RAM 1 GB

Operating Systems Windows 7,Windows 8,Mac OS

Browsers Internet Explorer 8 or above,Google Chrome,Safari 6 or above,Mozilla Firefox

Compatibility Windows, Mac, iPad, Android

Who is it for

Is the Introduction to ITIL® right for me?

The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.

Careers

How can I advance my career with the Introduction to ITIL® course?

This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.

Why study with us

Why study the Introduction to ITIL® with e-Careers?

The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
An accredited training support product
Online support, forums, chat and progress reports.
Enables all staff working within an IT environment to appreciate the structure to information technology service management

ITIL® Credit System

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Course Details

What are the Introduction to ITIL® online course modules?

The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:

Getting started and an introduction to ITIL®
Service Management as a Practice

What does the Introduction to ITIL® online course cover?

An overview of ITIL®, what it is and where it’s used
Why is ITIL® so successful?
What a service is and the different types of service
Processes, functions and roles
The RACI Matrix

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.