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ITIL Certification Courses

Support your IT career aspirations and harness the power of technology with our ITIL ®certification training courses.

ITIL, which stands for Information Technology Infrastructure Library, is a globally recognised framework for IT management. An ITIL certification showcases your proficiency in IT service management procedures, which can make you a valuable asset to any organisation.

With a PeopleCert/AXELOS ITIL certification from e-Careers, you can embark on an exciting journey towards achieving your career goals. For those looking to become an expert IT Service Manager, your employment opportunities and earning potential can increase by gaining the skills and knowledge required, through an ITIL qualification. 

You can choose the ITIL training courses that best match your learning style or situation, from online training courses to virtual classroom sessions. ITIL courses are the ultimate choice for anyone seeking career advancement in IT service management, and with e-Careers, you can begin your journey immediately and control your learning experience.

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  • ITIL®

    The ITIL® 4 Foundation Classroom course will provide you with a fundamental understanding of essential ITIL terminology and concepts, in a virtual classroom setting. These topics include the seven guiding principles of ITIL 4, four dimensions of service management and more!

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    Virtual Classroom
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    £795£745
    Inc. VAT
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    The ITIL® 4 Foundation Classroom course will provide you with a fundamental understanding of essential ITIL terminology and concepts, in a virtual classroom setting. These topics include the seven guiding principles of ITIL 4, four dimensions of service management and more!

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  • ITIL®

    Our ITIL® 4 Foundation Online training course will teach you the fundamental ITIL® concepts and terminology, including the seven guiding principles of ITIL® 4 and four dimensions of service management. This qualification will help you work towards becoming an IT Project Manager, Service Delivery Manager, or Senior Project Manager.

    [...]
    Online
    £695
    £645Inc. VAT
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    Our ITIL® 4 Foundation Online training course will teach you the fundamental ITIL® concepts and terminology, including the seven guiding principles of ITIL® 4 and four dimensions of service management. This qualification will help you work towards becoming an IT Project Manager, Service Delivery Manager, or Senior Project Manager.

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  • ITIL®

    The ITIL® Foundation Handbook is a revision guide that helps you to prepare for the official ITIL® Foundation examination. It is an essential publication for anyone who wants to pass the ITIL® Foundation qualification and introduces the ITIL® service lifecycle model and overview of the ITIL qualification structure.

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    Hard Copy
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    The ITIL® Foundation Handbook is a revision guide that helps you to prepare for the official ITIL® Foundation examination. It is an essential publication for anyone who wants to pass the ITIL® Foundation qualification and introduces the ITIL® service lifecycle model and overview of the ITIL qualification structure.

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  • ITIL®

    The ITIL Continual Service Improvement training course focuses on how individuals and organisations can strategically review the products and services they have produced.

     

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    Virtual Classroom
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    The ITIL Continual Service Improvement training course focuses on how individuals and organisations can strategically review the products and services they have produced.

     

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  • ITIL®

    The ITIL® Service Design manual will provide you with guidance from service management practitioners around the world for designing IT solutions that consistently meet customers’ requirements and delivered targets benefits to businesses.

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    Hard Copy
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    The ITIL® Service Design manual will provide you with guidance from service management practitioners around the world for designing IT solutions that consistently meet customers’ requirements and delivered targets benefits to businesses.

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  • ITIL®

    The ITIL® Service Operation manual is the official supporting publication for the Service Operation course.

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    The ITIL® Service Operation manual is the official supporting publication for the Service Operation course.

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  • ITIL®

    ITIL Service Operation focuses on the principles, processes and operational activities that allow individuals and organisations to manage how their services and products perform.

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    Virtual Classroom
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    ITIL Service Operation focuses on the principles, processes and operational activities that allow individuals and organisations to manage how their services and products perform.

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Why choose e-Careers for ITIL certification training?

Why choose e-Careers
  • An industry leader with over 10 years experience in the delivery of online professional qualifications.
  • Join a community of over 625,000 individuals and businesses that choose e-Careers as their training provider of choice.
  • e-Careers have won multiple awards and been nominated by industry leaders for their commitment and quality in upskilling.
  • Strategic partner to over 50 colleges, universities, trade unions and government bodies.
  • Received over 13,000 Trustpilot reviews with an "Excellent" rating.
  • Training programmes are designed and delivered by some of the most acclaimed tutors that have both industry as well as academic experience.
  • Commitment to quality and service is demonstratable as every element of training design, development and delivery is controlled through in-house expertise.
  • We boast some of the highest pass-marks in the industry.
  • Gain skills that are sought-after by employers, reinforced with an internationally recognised certification.
  • Most up to date curriculum ensuring you learn the most relevant skills.
  • 0% interest finance and payment plans to suit all budgets, including those with a low credit score.
  • Commitment to offer the best value through our price match guarantee.
  • All prices include VAT, so the price you see is the price you pay.
  • Gain both knowledge and application skills when studying our courses.
  • Flexible online delivery, learn at your own pace, in your own time, fitted conveniently around your busy schedule.
  • Study through the most advanced, purpose built, online learning platform in the market.
  • Start learning immediately. No need to wait for scheduled class-dates or enrolment windows.
  • Access your courses from any internet enabled device, including phone, tablet, laptop or desktop.
  • Flexible online delivery through virtual classrooms. Study from anywhere, saving travel costs and valuable time.
  • Benefit from studying in a group environment, allowing you to learn and network with like minded individuals.
  • Exam pass-guarantee ensuring maximum chances of success with minimum cost.
  • Training delivered by UK based tutors who have experience in delivering engaging classes in a virtual setting.
  • Access your courses from any internet enabled device, including phone, tablet, laptop or desktop.
  • Invitation to join our exclusive Growth Masterclasses at no additional cost, helping you become more employable by standing out from the crowd.
  • Totum Pro student discount card available to all e-Careers students.
  • Gift cards offered when you refer a friend.

Career opportunities with an ITIL certification

An ITIL certification can lead to various job prospects within the IT industry. Here are some examples of potential career paths that you could consider with an ITIL certification: 

Strategic leader

The ITIL framework was developed to help you become a strategic leader. It is not just about managing cloud services but also about integrating these services with business objectives and strategies. With ITIL knowledge, professionals can align their IT practices with their organisational goals, leading to better decision-making and more efficient use of resources.

IT Service Manager

As an IT Service Manager, you will manage a group of IT support experts to ensure that all issues and requests are handled efficiently. A solid grasp of ITIL key concepts is crucial to running a well-coordinated service desk, which can lead to enhanced productivity and increased customer happiness.

IT Project Manager

When working on projects involving technology, it's essential to ensure that they meet the needs of the business and align with service management principles. Project management methodologies integrated with ITIL practices are effective ways to ensure all the necessary elements are included in the implementation project.

ITIL Consultant

You will provide guidance and support to help organisations improve their overall performance and efficiency. By implementing the best practices outlined in ITIL, your organisation can achieve better results and deliver a higher quality of service to your customers.

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About AXELOS

AXELOS provides the syllabus framework for our ITIL 4 certification courses and is the awarding body that certifies your course completion and accreditation. Our ITIL courses are structured in a way that provides you with a holistic understanding of service and business relationship management.

AXELOS's goal is to assist organisations in improving their efficiency and overall performance. They do this by providing guidance and support through the ITIL service value system, which is best for service management.

By implementing this business strategy, companies can achieve better outcomes and deliver higher-quality customer service.

AXELOS not only offers globally recognised qualifications to individuals but also provides a membership subscription service that includes lots of content, templates, and toolkits for professionals.

By obtaining an AXELOS-recognised qualification, an ITIL managing professional receives a reputable and trusted certification that employers across all sectors widely recognise. The membership subscription also offers professionals valuable resources for career growth and development.

ITIL certification FAQs

What is an ITIL certification?

An ITIL certification stands for Information Technology Infrastructure Library certification. It is a globally recognised certification designed to help you understand the processes, best practices, and ITIL 4 methodologies for managing IT services effectively.

The certification focuses on service management, including service design, transition, operation, and continuous service improvement.

Professionals who have earned an ITIL certification are highly skilled in managing IT services, reducing downtime, improving efficiency, and providing value to business organisations.

Whether you are a beginner in the IT field or an experienced professional, earning an ITIL certification can help you stand out in the job market and increase your earning potential.

What are the different levels of ITIL certification?

ITIL offers different specialist topics that you can become certified in, to show your expertise in the ITIL framework.

The different options include:

Most people would start at the ITIL 4 Foundation level training and then continue to progress onto more specialist areas as required. Overall, ITIL training courses demonstrate a understanding and knowledge of ITIL practices that you can use to boost your career development and improve your employability in this field.

What does ITIL 4 Foundation certification cover?

The ITIL 4 Foundation certification aims to develop a fundamental understanding of IT service management concepts, terminology, and principles. This includes gaining extensive knowledge about ITIL practices and applying them effectively in real-world scenarios.

Topics generally include:

  • ITIL Service Management principles
  • The ITIL service lifecycle
  • Critical concepts of service management
  • Service strategy, design, transition, operation, and continual service improvement
  • Processes, functions, and roles in ITIL
  • Service management best practices
  • ITIL terminology and vocabulary

The ITIL 4 Foundation certification is a comprehensive guide for individuals looking to enhance their IT service management skills.

Are there specific training courses for ITIL certification?

Yes, you can take accredited training courses to get certified in ITIL, and there are handbooks available also, to support and supplement your learning. These specific courses will provide you with the in-depth knowledge and skills required to pass your certification exam where applicable.

Our ITIL courses and manuals will cover everything from service management to IT asset management and beyond, allowing you to implement ITIL practices confidently within your organisation.

The ITIL courses and manuals we provide here at e-Careers include:

  • ITIL 4 Foundation course
  • ITIL continual service improvement training course
  • ITIL service design manual
  • ITIL service operational manual
  • ITIL service operations

What are the benefits of ITIL certification?

An ITIL master or ITIL strategic leader certification demonstrates an in-depth understanding of IT service management and a solid ability to lead and manage teams. Those who achieve ITIL certification can enhance their skills and knowledge in service design, transition, and operation, allowing them to build efficient service delivery models.

This service management framework is particularly beneficial for a service provider and service management leader, allowing them to ensure high-quality service delivery and customer satisfaction.

Do you need to take an exam to gain an ITIL qualification?

To become an ITIL specialist or master, you must take ITIL exams. The ITIL (Information Technology Infrastructure Library) framework is widely used in managing IT services, and qualifying proves your knowledge and expertise in this area.

Passing an ITIL exam demonstrates your ability to apply ITIL concepts to real-world scenarios and is highly valued by employers. With the rise in demand for ITIL professionals, it's no wonder that many are pursuing this certification.

  • 40 multiple-choice questions.
  • 26 marks or above needed to pass (65%).
  • 60 minutes duration.
  • Closed book format.

Where can I study ITIL training courses?

If you want to study ITIL training courses, accredited training organisations (or accredited training organizations if you're based in the US), like e-Careers, can help you get started. Our organisation works alongside AXELOS (the developers behind ITIL) to offer ITIL training courses based on their syllabus and framework, which means you can be sure you're receiving high-quality training that meets their standards. So, whether you're seeking to improve your ITIL knowledge for personal or professional reasons, various training options are available.

Is the ITIL certification globally recognised?

ITIL 4 certification is globally recognised, making it a valuable asset to any managing professional looking to advance their career. This course will provide you with the knowledge and skills to manage complex IT environments efficiently and effectively.

With an ITIL certification, you can demonstrate proficiency in managing IT services while adhering to international best practices, making ITIL certification training an essential step in the right direction if you're an IT professional looking to enhance your knowledge and skills.

How long does it take to get ITIL certified?

Depending on your chosen study method, you can complete your ITIL 4 Foundation training and become ITIL-certified in as little as 2 days of training (not including any exam preparation). Our eLearning study method gives you 6 months of course access to your materials, so you can take your studies slower or work it around your other commitments.

Typically, it takes only a few weeks of dedicated studying and preparation to obtain the Foundation certification.

Can I take on advanced ITIL certifications after the Foundation level?

After completing the Foundation level of ITIL, you can choose to take on more advance certificates, working your way up to ITIL Master.