ITIL 4 Foundation - Classroom Course in Birmingham


The ITIL® 4 Foundation course in Birmingham teaches the latest change to the ITIL® service management syllabus and framework by AXELOS. The change reflects the digital transformation the world, known as the “Fourth Industrial Revolution” or “Industry 4.0”, is going through and how that needs to be represented through service providers aligning themselves to business strategy and customer needs. ITIL® 4 provides a comprehensive, practical and proven guidance for establishing a service management system.

Key features
  • Delivery Method: Virtual Classroom
  • Exam: Included & In-Class
  • Duration: 2 Days
  • Certified & Experienced Trainers
  • Official Manual Included
  • Fully accredited course materials
  • Interest-Free Payments
  • Exam Pass Guarantee*

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Key features
  • Delivery Method: Virtual Classroom
  • Exam: Included & In-Class
  • Duration: 2 Days
  • Certified & Experienced Trainers
  • Official Manual Included
  • Fully accredited course materials
  • Interest-Free Payments
  • Exam Pass Guarantee*
Course Details

Who is this course suitable for

This ITIL® 4 Foundation training course in Birmingham is aimed at the same set of professionals as the previous version of ITIL®, this includes:

  • Anyone looking to start their career in IT service management
  • Currently IT professionals who are looking to transition into service management, if they don’t already hold a credential
  • Professionals working in other areas of IT (digital, development, etc) who have a focus on service delivery
  • Those who hold a current ITIL® Foundation qualification and wish to upgrade their knowledge to the latest version

Frequently Asked Questions

What has happened to ITIL® V3?

ITIL® V3 has received an update due to the everchanging landscape of IT and the digital transformation of information. ITIL®4 helps organisations to connect and align IT services to reflect the fast-paced and complex IT environment we live in. ITIL® 4 provides an end-to-end IT Model, covering full delivery of tech-enabled products and services, guiding how IT interacts and leads with the wider business strategy.

Is ITIL® Practitioner included?

The ITIL® Practitioner content is reflected in ITIL®4, the Guiding Principles will help IT professional to adopt and adapt the ITIL® framework, becoming a key part of the ITIL® 4 Foundation course.

What’s the new name for the ITIL® qualifications?

The ITIL® qualifications now follow the ITIL® Certification Scheme.

What levels will follow on from ITIL® 4 Foundation?

ITIL® 4 is formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL)

Designed to provide learners with greater clarity about how and where they can improve their skills

ITIL® Managing Professional (ITIL® MP)

  • ITIL® 4 Foundation
  • ITIL® Specialist: Create, Deliver & Support
  • ITIL® Specialist: Drive Stakeholder Value
  • ITIL® Specialist: High Velocity IT
  • ITIL® Strategist: Direct, Plan & Improve

ITIL® Strategic Leader (ITIL SL)

  • ITIL® 4 Foundation
  • ITIL® Strategist: Direct, Plan & Improve
  • ITIL® Leader: Digital & IT Strategy

Do I need to reaccredit?

Holders of the current ITIL® Foundation will need to renew their certification.

Are there sample papers?

Sample papers are included in the course and within the course price.

Why choose to study with e-Careers

We’re with you every step of the way

We want to make sure you get all the support you need - that’s why we offer you pre and post course support, as well as any pre-course materials you may need access to for that handy boost before the course begins.

Flexible payment plans

We have a payment plan to suit you. Whether you want to split your payment over a couple of months or a couple of years, we can cater to your financial situation, with interest-free options available

Course Overview

Our accredited ITIL® 4 classroom courses in Birmingham are taught by IT service management professionals. They have been thoroughly briefed and trained on the latest syllabus and will be sure to impart their knowledge to you, so you have the best chance of passing your exam and starting your journey through the remainder of the ITIL® 4 modules.

There are no prerequisites for the ITIL®4 Foundation, however it’s recommended that you complete the pre-course reading before attending the course.

What does the course include?

  • 2-day course duration for you to really get a thorough understanding of the new ITIL® 4 Foundation syllabus
  • The official ITIL®4 manual is included in the price
  • The ITIL® 4 examination is included in the price and will be taken on the last day of your training
  • The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant


  • How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
  • The seven guiding principles of ITIL® 4
  • ITIL® service value system
  • The four dimensions of service management
  • The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

Exam Information

  • 40 multiple-choice questions
  • 26 marks or above (65%) need to pass
  • 60 minutes duration
  • Closed book format

Exam Pass Guarantee

We have found virtual classroom training has provided higher pass rates, which has made us confident to offer an ‘Exam Pass Guarantee’, so you know we’ll support you until you are certified.

With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free.

All we ask is that you:

  •    Attend all class days and complete all assignments
  •    Take the exam within 30 days of completing your Virtual Classroom Training
  •    Request your course re-enrolment within 30 days of the failed exam attempt

Please Note:

Students retaking the course are required to use the materials and books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.

Exam Pass Guarantee does not include the resit exam, this would need to be purchased at an additional cost.

What payments do you have

If you are funding your own course, we can provide a multitude of flexible payment plans and pricing options, just some of which are listed below:

  • Pay for the course in full via bank transfer, debit or credit card or PayPal;
  • Pay in 2 to 12 monthly instalments – interest free!
  • A range of other finance options available;

Finance Option

Finance is a great way to spread the cost of your purchase. To make it easy, you can apply for and complete the loan application quickly and entirely online.

We offer a range of interest free and interest-bearing finance options to help you spread the cost of your purchase over 12, 24, 36 or 48 months.

Our Birmingham Venue
Our Birmingham Venue
Birmingham is a city in the West Midlands, principally near the geographic centre of England. Not only is Birmingham a top city for work, it’s also appealing to aspiring students with 5 universities.

Victoria Square,


West Midlands

B1 1BD

Telephone +44 (0) 20 3198 7700

Our Student Support lines are available Mon-Fri 9am to 6pm (GMT).

Our offices are closed at weekends and an UK public holidays.

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