Overview

What is the ITIL® Foundation course?

The ITIL® Foundation online training is the perfect qualification if you’re looking to gain comprehensive first-level training as an individual involved in provision, support and delivery of IT services. You can expect to be equipped with the need-to-know knowledge and experience to launch into a career within the IT industry.

Course accreditation

ITIL® (Information Technology Infrastructure Library)PeopleCert are global leaders in qualifying professionals in multiple industries. They assess and certify professional skills in partnership with organisations and government bodies including Capita and the UK government. PeopleCert are accredited by AXELOS. AXELOS is a joint-venture between the UK Government and business giants Capita. AXELOS was created to manage and develop Global Best Practices, being responsible for the management and promotion of globally recognised methodologies including ITIL®, PRINCE2® and MSP®.

PeopleCertPeopleCert are global leaders in qualifying professionals in multiple industries. They assess and certify professional skills in partnership with organisations and government bodies including Capita and the UK government.

AXELOS - Global Best Practice SolutionsAXELOS is a joint-venture between the UK Government and business giants Capita. AXELOS was created to manage and develop Global Best Practices, being responsible for the management and promotion of globally recognised methodologies including ITIL®, PRINCE2® and MSP®.

Who is it for

Is the ITIL® Foundation online course right for me?

The ITIL® certification training online course is perfectly suited to IT Service Management Professionals and Engineers. The course will enable you to assess your existing IT service offering and management processes against ITIL® best practice guidelines. You’re guaranteed to receive a good understanding of ITIL® principles and how they could be applied to improving and formalising their own IT service operations.

Careers

How will I advance my career with an ITIL® Foundation online qualification?

This course will provide you with broader employment opportunities as you gain new service planning and management skills. It is ideal for anyone wishing to develop a career in the IT industry.

Why study with us

Why study ITIL® Foundation online course with e-Careers?

The ITIL® Foundation course uses a mix of audio, video and written course materials, allowing you to study wherever and whenever is most suitable for you.
Receive full preparation for the ITIL® Foundation examination.
Gain working knowledge of the ITIL® framework and how it may be best applied to improving and streamlining IT service provisions.
Improve your on-the-job performance, particularly within organisations already using ITIL® to manage service delivery.

Course Details

What are the ITIL® Foundation online course modules?

Units of study:

Course Focus
The Service Lifecycle
Key Concepts and Definitions
Service Strategy
Service Design
Service Operation
Functions
Roles
Technology and Architecture

ITIL® Exams

There is a Foundation exam included within the ITIL® Foundation online course which can be taken online at any time that is convenient to you. The exam will demonstrate your understanding of the principles of ITIL® and how they can be applied to their own operations. The ITIL® certification training provides a great stepping stone for more advanced qualifications, including intermediate and expert levels. It will also give your CV a boost as well as impress your current and potential employers.

What does the ITIL® Foundation online course cover?

The ITIL® Certification training covers:

The service management lifecycle and the key stages used to manage service requests.
Defining a service strategy that meets the needs of all users of the IT service.
Implementing a service that supports the strategy.
Building intermediate delivery services that maintain standards during the transition period.
The operations required to maintain customers expected levels of service and satisfaction.
Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.