Delivering definitive proof of ability in service design and delivery, the ITIL® Intermediate SD course is an essential element of the ITIL® Intermediate qualification. This ITIL® course is specifically designed to help IT professionals involved in service delivery to raise the quality and efficiency of their offering.
ITIL® Service Design is one of the five ITIL® Lifecycle modules and focuses on the design of IT services and covers the architectures, processes, policies and documentation that will guide you in designing IT services that meet organisational needs.
The ITIL® Intermediate Service Delivery course will be of particular interest to:
Improve your job performance and employment options with the help of an industry-recognised qualification.
The ITIL course modules include:
A series of self-assessment tests will help you identify whether you are fully ready to sit the ITIL® Intermediate SD exams and earn your qualification.
Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce you to the concepts behind service delivery, before moving on to more detailed analysis of the procedures and actions. The course then covers:
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