ITIL® Intermediate Level - Service Design (SD) Online Course
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ITIL® Intermediate Level - Service Design (SD) Online Course

ITIL® Intermediate Level - Service Design (SD) Online Course

Overview

What is the ITIL® Intermediate Level – Service Design course?

Delivering definitive proof of ability in service design and delivery, the ITIL® Intermediate SD course is an essential element of the ITIL® Intermediate qualification. This ITIL® course is specifically designed to help IT professionals involved in service delivery to raise the quality and efficiency of their offering.

ITIL® Service Design is one of the five ITIL® Lifecycle modules and focuses on the design of IT services and covers the architectures, processes, policies and documentation that will guide you in designing IT services that meet organisational needs.

Course accreditation

Who is it for

Is the ITIL® Intermediate Level – Service Design online course right for me?

The ITIL® Intermediate Service Delivery course will be of particular interest to:

  • IT Operations managers who need to formalise or improve their existing IT service delivery mechanisms using industry-standard practices.
  • IT service desk managers who work in an organisation that already uses ITIL® and who want to better understand their position within that structure.
  • IT consultants providing third party guidance to organisations working on service delivery improvement.
  • IT professionals working within the service delivery department who want to improve their skills and employment options.

Careers

How will I advance my career with an ITIL® Intermediate Level – Service Design online qualification? ­

Improve your job performance and employment options with the help of an industry-recognised qualification.

Why study with us

Why study the ITIL® Intermediate Level – Service Design online course with e-Careers?

  • Improved quality of service delivery that produces genuine cost savings through new efficiencies.
  • A greater consistency in service delivery, helping to raise customer satisfaction levels.
  • The ability to build a service delivery mechanism that neatly integrates with other ITIL® processes in operation.
  • Improved IT governance that helps senior IT managers better analyse current performance.

Course Details

What are the ITIL® Intermediate Level – Service Design online course modules?

The ITIL course modules include:

  • Course Introduction
  • Service Design
  • Service Design Activities
  • Service Design Processes
  • Technology, Organisation & Implementation

ITIL® Intermediate Level – Service Design Exams

A series of self-assessment tests will help you identify whether you are fully ready to sit the ITIL® Intermediate SD exams and earn your qualification. 

What does the ITIL® Intermediate Level – Service Design online course cover?

Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce you to the concepts behind service delivery, before moving on to more detailed analysis of the procedures and actions. The course then covers:

  • The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library.
  • The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs.
  • The processes that need to be included with any new service design including SLAs, event triggers and the challenges and risks that need to be addressed before deployment.
  • Using technology to assist with IT service design and delivery.
  • Roles, responsibilities and human resources required to properly manage a service delivery process.
  • Implementing a new service delivery process and how to assess performance and ROI.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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ITIL® Intermediate - Service Design (SD) Mentoring

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