Overview

What is the ITIL® Operational Support & Analysis (OSA) training?

The ITIL OSA training is one of the ITIL® capability modules and will help you to improve operational support and analysis through managing the everyday operation of IT services to ensure your organisation can provide high quality IT services that are required to meet organisational needs. ITIL® OSA is targeted at IT Professionals responsible for configuration management, operations and availability.

Course accreditation

ITIL® (Information Technology Infrastructure Library)PeopleCert are global leaders in qualifying professionals in multiple industries. They assess and certify professional skills in partnership with organisations and government bodies including Capita and the UK government. PeopleCert are accredited by AXELOS. AXELOS is a joint-venture between the UK Government and business giants Capita. AXELOS was created to manage and develop Global Best Practices, being responsible for the management and promotion of globally recognised methodologies including ITIL®, PRINCE2® and MSP®.

PeopleCertPeopleCert are global leaders in qualifying professionals in multiple industries. They assess and certify professional skills in partnership with organisations and government bodies including Capita and the UK government.

AXELOS - Global Best Practice SolutionsAXELOS is a joint-venture between the UK Government and business giants Capita. AXELOS was created to manage and develop Global Best Practices, being responsible for the management and promotion of globally recognised methodologies including ITIL®, PRINCE2® and MSP®.

Who is it for

Is the ITIL® OSA training right for me?

The ITIL® OSA training is ideal for:

Configuration Managers who will be responsible for making the operational changes required for ITIL® event and incident management.
The Availability Manager who will be responsible for designing operational support mechanisms without affecting system availability.
IT Operations Managers who need to understand and measure their operational performance.
Other IT Professionals responsible for assisting with operational support and analysis who wish to implement ITIL® service management.

The OSA module of ITIL® will focus on practical applications of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.

Careers

How will I advance my career with an ITIL® Operational Support & Analysis online qualification?

The ITIL® Intermediate OSA certificate gives you a significant professional advantage over your less qualified colleagues, by creating new progression and employment prospects.

Why study with us

Why study the ITIL® OSA training with e-Careers?

A complete understanding of the granular processes involved in ITIL® OSA, and how they can be applied to any IT service offering.
How to meet demands and raise standards in a way that benefits service users and provider alike, creating new value and efficiencies in the process.
Greater efficiency within roles as IT service team members better understand their OSA responsibilities.
Learn how to meet demands and raise standards in a way that benefits service users and provider alike, creating new value and efficiencies in the process.
Develop greater employment options as you acquire more transferable skills.
Earn credits towards the full ITIL® Intermediate qualification quota.
Achieve greater efficiency within roles as IT service team members better understand their OSA responsibilities.

Course Details

What are the ITIL® OSA online course modules and will I have to take exams?

Introduction to Operational Support & Analysis
Service Operation Processes
ITIL OSA Common Activities
Service Operation Functions
Organise & Implement

What does the ITIL® Operational Support and Analysis online course cover?

Planning and executing a cycle of actions to handle system and organisation events.
Using pre-planned responses to service incidents with a view to minimising negative effects and delivering satisfactory outcomes.
An access management process that protects internal data security.
How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels.
Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements.
The functions and roles required to build a robust operational support and analysis service and to support each of the previously defined processes.
The use of technology to help improve and underpin OSA frameworks and processes.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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