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ITIL® Planning, Protection & Optimisation (PPO)


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What is the ITIL® Planning, Protection & Optimisation (PPO) Training course?

Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines. This course takes IT professionals through the principles behind planning, protection and optimisation as mandated by the ITIL® framework.

The ITIL® framework and all of its component modules is an industry recognised, vendor-neutral framework that is used by business across the world to codify and improve their IT service provision. The ITIL® Intermediate PPO course helps IT professionals limit their focus to the planning, protection and optimisation aspects of each ITIL® concept, ensuring they have the knowledge and skills required without the distraction of other, irrelevant considerations.

Available delivery methods for this course




Group booking

Group booking

Key features of the course

  • Delivery Method: Online
  • Exam: Included
  • Tutor Support Included
  • Course Access: 12 months
  • Study anytime, anywhere
  • 24/7 access
ITIL® Planning, Protection & Optimisation (PPO)
£383 ex. VAT

Plan and build a flexible IT service framework using the specialist disciplines taught in this Planning, Protection & Optimisation module of ITIL® Intermediate.

We offer monthly finance with 0% interest – view options on the checkout page. All prices inclusive of VAT

Is the ITIL® Intermediate PPO online course right for me?

The ITIL® Intermediate PPO course is best suited to IT professionals who:

  • Require a deep understanding of the relevant ITIL® processes and how they may be used to enhance the quality of IT service support within a team/organisation – such as the IT Service Manager or Chief Information Officer.
  • Are involved in project and service planning and resourcing, such as the IT Operations Manager.
  • Have obtained the ITIL® Foundation certificate and want to continue working towards earning the higher-level ITIL® certifications.

What job can I get with an ITIL® Planning, Protection & Optimisation online qualification? ­


Once you have completed the ITIL® Planning, Protection and Optimisation course, you will be able to work in roles within Change Management, Network Support and Security Management.

Why study the ITIL® PPO online course with e-Careers?

IT professionals who are responsible for building robust, scalable IT service delivery solutions will find the principles outlined in the ITIL® PPO course invaluable. Upon completion of the course, you should:

  • Be able to create Planning, Protection and Optimisation frameworks that generate significant benefits for service users.
  • Better protect corporate IT delivery systems against problems and outages.
  • Design and implement systems to support PPO operations and frameworks.
  • Be prepared to sit the ITIL® PPO exams and continue study towards the full ITIL® Intermediate qualification.
  • Have an increased field of employment opportunities thanks to the new skills and experience you can offer.

What are the ITIL® Intermediate PPO course modules?

This ITIL® course is made up of four modules:

  • Course Introduction
  • Planning, Protection & Optimization
  • PPO Processes
  • Organise & Implement

ITIL® Intermediate Level - Planning, Protection & Optimisation Exams

You will be able to test your progress and knowledge using the self-assessment tools built into the course materials, to check you are ready to take the exams. 

What does the ITIL® Intermediate Level - Planning, Protection & Optimisation online course cover?

The ITIL® PPO course takes you through the ITIL® approach to planning, protection and optimisation, demonstrating how to implement them into a modern IT service. After an introduction to how PPO relates to the rest of the ITIL framework, you will be shown:

  • How to plan and provide sufficient capacity to support the changing needs of a business.
  • How to specify and implement high availability systems to maintain service quality at all times.
  • Using IT service continuity principles to maintain quality of service as systems and frameworks transition.
  • How to build frameworks and systems that help support demand management.
  • Building a PPO team and assigning roles and responsibilities.
  • Using technology to support PPO goals and services.

This deep-dive into ITIL® PPO processes is delivered through a combination of instructor-led videos and other course materials. You will also have the opportunity to check your own progress and preparedness for the ITIL® PPO exams using the built-in self-assessment tools that are included as part of the course.

All ITIL® online courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Saatchi & Saatchi
American Express

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