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Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines. This course takes IT professionals through the principles behind planning, protection and optimisation as mandated by the ITIL® framework.
The ITIL® framework and all of its component modules is an industry recognised, vendor-neutral framework that is used by business across the world to codify and improve their IT service provision. The ITIL® Intermediate PPO course helps IT professionals limit their focus to the planning, protection and optimisation aspects of each ITIL® concept, ensuring they have the knowledge and skills required without the distraction of other, irrelevant considerations.
The OSA module of ITIL® will focus on practical applications of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
The ITIL® Intermediate PPO course is best suited to IT professionals who:
Once you have completed the ITIL® Planning, Protection and Optimisation course, you will be able to work in roles within Change Management, Network Support and Security Management.
IT professionals who are responsible for building robust, scalable IT service delivery solutions will find the principles outlined in the ITIL® PPO course invaluable. Upon completion of the course, you should:
This ITIL® course is made up of four modules:
You will be able to test your progress and knowledge using the self-assessment tools built into the course materials, to check you are ready to take the exams.
The ITIL® PPO course takes you through the ITIL® approach to planning, protection and optimisation, demonstrating how to implement them into a modern IT service. After an introduction to how PPO relates to the rest of the ITIL framework, you will be shown:
This deep-dive into ITIL® PPO processes is delivered through a combination of instructor-led videos and other course materials. You will also have the opportunity to check your own progress and preparedness for the ITIL® PPO exams using the built-in self-assessment tools that are included as part of the course.
The ITIL® courses on this page are offered by iTSM Solutions ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.