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ITIL® is a globally-used approach to IT Service Management (ITSM), which is used by household names such as Microsoft, IBM, HP and Shell. ITIL’s cohesive set of best practices are drawn from the public and private sectors internationally to advocate IT services being aligned to meet the needs of a business and support its core processes.
All study takes place online, meaning it is an ideal solution for busy professionals who need to fit study around their existing commitments, and businesses who are looking for a flexible and cost-effective training solution for their staff.
The training is designed for IT professionals who have already complete the ITIL® Foundation training and now wish to improve their ability to use the ITIL® framework as a tool to facilitate business change, transformation and growth by achieving ITIL® Practitioner Status.
Most students will go on to take the ITIL® Practitioner exam, and from there study towards intermediate level.
This course is great stepping-stone into the ITIL® Intermediate modules. It is applicable to a wide range of roles in the IT sector, including IT Analyst, IT Change Manager and Service Delivery Manager.
Many students from this ITIL® course decide to take the ITIL® Practitioner Exam, which consists of 40 multiple-choice questions with a 70% pass mark.
The ITIL® courses on this page are offered by iTSM Solutions ATO/Affiliate of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.