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ITIL®4 Foundation Classroom


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The ITIL® 4 Foundation course is the latest change to the ITIL® service management syllabus and framework by AXELOS. The change reflects the digital transformation the world, known as the “Fourth Industrial Revolution” or “Industry 4.0”, is going through and how that needs to be represented through service providers aligning themselves to business strategy and customer needs. ITIL® 4 provides a comprehensive, practical and proven guidance for establishing a service management system.

Available delivery methods for this course
Virtual Classroom

Virtual Classroom



Group booking

Group booking

Key features of the course

  • Delivery Method: Virtual Classroom
  • Exam: Included & In-Class
  • Mock Exams Included
  • Accredited & Experienced Trainers
  • Duration: 3 Days
  • Official Manual Included
  • Fully accredited course materials
  • Exam results within 5 Business Days

Browse classroom dates below






Location Date Duration Price Availability
VirtualAug 27th 2020 1 Day£413£371 ex. VATAvailable
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VirtualSep 24th 2020 1 Day£413£371 ex. VATAvailable
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VirtualOct 22nd 2020 1 Day£413 ex. VATAvailable
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VirtualNov 19th 2020 1 Day£413 ex. VATAvailable
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VirtualDec 10th 2020 1 Day£413 ex. VATAvailable
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The ITIL® 4 Foundation is aimed at the same set of professionals as the previous version of ITIL®, this includes:

  • Anyone looking to start their career in IT service management
  • Currently IT professionals who are looking to transition into service management, if they don’t already hold a credential
  • Professionals working in other areas of IT (digital, development, etc) who have a focus on service delivery
  • Those who hold a current ITIL® Foundation qualification and wish to upgrade their knowledge to the latest version

What has happened to ITIL® V3?

ITIL® V3 has received an update due to the everchanging landscape of IT and the digital transformation of information. ITIL®4 helps organisations to connect and align IT services to reflect the fast-paced and complex IT environment we live in. ITIL® 4 provides an end-to-end IT Model, covering full delivery of tech-enabled products and services, guiding how IT interacts and leads with the wider business strategy.

Is ITIL® Practitioner included?

The ITIL® Practitioner content is reflected in ITIL®4, the Guiding Principles will help IT professional to adopt and adapt the ITIL® framework, becoming a key part of the ITIL® 4 Foundation course.

What’s the new name for the ITIL® qualifications?

The ITIL® qualifications now follow the ITIL® Certification Scheme.

What levels will follow on from ITIL® 4 Foundation?

ITIL® 4 is formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL)

Designed to provide learners with greater clarity about how and where they can improve their skills

ITIL® Managing Professional (ITIL® MP)

  • ITIL® 4 Foundation
  • ITIL® Specialist: Create, Deliver & Support
  • ITIL® Specialist: Drive Stakeholder Value
  • ITIL® Specialist: High Velocity IT
  • ITIL® Strategist: Direct, Plan & Improve

ITIL® Strategic Leader (ITIL SL)

  • ITIL® 4 Foundation
  • ITIL® Strategist: Direct, Plan & Improve
  • ITIL® Leader: Digital & IT Strategy

When will the rest of them be ready?

The other levels will be available mid to late 2019.

Do I need to reaccredit?

Holders of the current ITIL® Foundation will need to renew their certification.

Are there sample papers?

Sample papers are included in the course and within the course price.

When will ITIL® V3 be discontinued?

AXELOS are looking to discontinue ITIL® V3 by April 2020.

We’re with you every step of the way

We want to make sure you get all the support you need - that’s why we offer you pre and post course support, as well as any pre-course materials you may need access to for that handy boost before the course begins.

Recruitment insight and making you more employable

All our courses come with a free CV review for guidance and tips on how you can make the most out of your first impression with every employer.

Flexible payment plans

We have a payment plan to suit you. Whether you want to split your payment over a couple of months or a couple of years, we can cater to your financial situation, with interest-free options available

Our accredited ITIL® 4 classroom courses are taught by IT service management professionals. They have been thoroughly briefed and trained on the latest syllabus and will be sure to impart their knowledge to you, so you have the best chance of passing your exam and starting your journey through the remainder of the ITIL® 4 modules.

There are no prerequisites for the ITIL®4 Foundation, however it’s recommended that you complete the pre-course reading before attending the course.

What does the course include?

  • Three-day course duration for you to really get a thorough understanding of the new ITIL® 4 Foundation syllabus
  • The official ITIL®4 manual is included in the price
  • The ITIL® 4 examination is included in the price and will be taken on the last day of your training
  • The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant

Exam Information

  • 40 multiple-choice questions
  • 26 marks or above (65%) need to pass
  • 60 minutes duration
  • Closed book format
  • How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
  • The seven guiding principles of ITIL® 4
  • ITIL® service value system
  • The four dimensions of service management
  • The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

The ITIL® courses on this page are offered by Simetral Ltd ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

How can I pay?

If you are funding your own course, we can provide a multitude of flexible payment plans and pricing options, just some of which are listed below:

  • Pay for the course in full via bank transfer, debit or credit card or PayPal;
  • Pay in 2 to 12 monthly instalments – interest free!
  • A range of other finance options available;

Finance Option

Finance is a great way to spread the cost of your purchase. To make it easy, you can apply for and complete the loan application quickly and entirely online.

We offer a range of interest free and interest-bearing finance options to help you spread the cost of your purchase over 12, 24, 36 or 48 months.

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Saatchi & Saatchi
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