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What is ITIL?
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What is ITIL?

ITIL® is a set of detailed practices for IT activities. These include IT asset management and IT service management, and the aim is to better align the IT services with your organisational needs.

ITIL is used by millions of professionals around the world, as ITIL supports organisations and individuals, helping to gain optimal value from digital and IT services.

This professionally recognised certificate provides a comprehensive, practical, and proven framework to establish a service management system, helping to provide a common directory of terms that your organisation can use for IT enabled services.

Learn how to become a Project Manager.

What does ITIL stand for?

ITIL stands for ‘Information Technology Infrastructure Library and has recently undergone an update from ITIL v3 to ITIL 4, expanding on previous versions, providing a flexible and practical basis to support organisations through the digital transformation.

What is an ITIL certification?

The ITIL 4 Foundation course teaches delegates the fundamental ITIL concepts and terminology, which includes the seven guiding principles of ITIL 4, and the Four dimensions of service management.

Earning your ITIL 4 certificate will enable you to work towards a career as an IT Project Manager, Service Delivery Manager, or Senior Project Manager.

Here at e-Careers, our training materials are up to date, reflecting the latest version from ITIL. As a student of ours, you will have the latest ITIL service management syllabus and framework from AXELOS.

Check out the latest ITIL course update.

How do I get certified in ITIL?

We offer two training options for you to earn your ITIL 4 Foundation certificate – Online or via our Virtual Classrooms, where you will be instructed by one of our expert ITIL trainers.

For online training, you would have access to our eLearning training platform, where you will have 24/7 access to your training materials for six months. Our ITIL 4 Foundation Online training course also includes your exam.

For Virtual Classroom training, you will attend an online class for around 8 hours per day, for two days. Here our instructor will prepare you to sit and pass your ITIL 4 Foundation exam. Training includes a proctored exam and official ITIL manual. We also offer our Exam Pass Guarantee, where should you fail your exam, you can attend the same training session again for free.

Once you have completed your training and passed your exam, you will become certified in ITIL.

Ready to get started? Explore our ITIL 4 Foundation training course today.

How much does the ITIL foundation exam cost?          

To keep things simple for our students, we have included the cost of the ITIL 4 Foundation exam fee with both our Online training and Virtual Classroom training options.

Simply select which learning style suits you best and get training today.

What is the role of ITIL within service management?

The responsibilities of a Service Manager are to:

  • Plan and manage support for change management tools and processes.
  • Maintain the change schedule and projected service outage.
  • Coordinating interfaces between change management and other processes.
  • An IT service manager is responsible for defining service level agreements and operational level agreements across all relevant business functions.
  • At this level, you would be responsible for managing a fully functioning multi-sourced service support team, focused on performance and service availability.

You must ensure:

  • Support and service functions remain responsive to your customer needs.
  • IT service operations and service catalogue knowledge library are properly maintained.
  • Reasonable reporting and service standards are achieved.
  • Communicate and maintain any technical changes with suitable governance.

Desirable skills and average salary for a Service Manager

According to Payscale, a Service Manager in the UK can earn an average salary of £49,868 per annum.

To become a successful Service Manager, it would be beneficial for you to have the following skills:

  • Asset and configuration management
  • Business analysis
  • Continual service improvement
  • Initiative and ownership
  • Relationship management
  • Service focus
  • Service Management Framework knowledge
  • Service reporting
  • Strategic thinking
  • Technical understanding
  • User focus

Would you like to find out more about a career as a Service Manager, or discuss ITIL 4 in more detail? Our Project and IT Management Course Consultants are on hand to talk you through your career development goals. Contact us on +44 (0) 20 3198 7700 to get started.

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