4.8 out of 5 based on 14151 reviews

4.8/5 from 14151 Reviews


ITIL® 4 Foundation - Classroom

Course Overview

The ITIL® 4 Foundation course teaches the latest change to the ITIL service management syllabus and framework by AXELOS.

The change reflects the digital transformation the world, known as the “Fourth Industrial Revolution” or “Industry 4.0”, is going through and how that needs to be represented through service providers aligning themselves to business strategy and customer needs.

ITIL 4 provides a comprehensive, practical and proven guidance for establishing a service management system.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Key features

  • Delivery Method: Virtual Classroom
  • Exam: Included (Proctored)
  • Duration: 2 Days
  • Certified & Experienced Trainers
  • Official Manual Included
  • Fully accredited courseware
  • Interest-free Payments
  • Exam Pass Guarantee*
Select your date
Inc. VAT
Add to Cart Finance Options

dividebuy_logoCheck your eligibilityFast check - won't affect your credit rating.
Free course advice
Key features
  • Delivery Method: Virtual Classroom
  • Exam: Included (Proctored)
  • Duration: 2 Days
  • Certified & Experienced Trainers
  • Official Manual Included
  • Fully accredited courseware
  • Interest-free Payments
  • Exam Pass Guarantee*

Course Reviews

Youtube icon Youtube icon

Course Details

Why study the ITIL 4 Foundation course with e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 625,000 delegates globally, which has helped offer the highest quality training.

By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates. 

You will also benefit from:

  •    Exam Pass Guarantee*.
  •    Fast-track your learning with our Virtual Classroom course.
  •    Enhance your career prospects.
  •    Learn from expert trainers, with vast experience in this field.
  •    We offer interest-free payment options.

We're proud of our excellent rating on Trustpilot, with over 14,000 reviews from our past students.

How does the Exam Pass Guarantee work?

We have found our Virtual Classroom training has provided higher pass rates, which has made us confident to offer an Exam Pass Guarantee, so you know we’ll support you until you are certified.

With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free.

All we ask is that you:

  •    Attend all class days and complete all assignments
  •    Take the exam within 30 days of completing your Virtual Classroom training
  •    Request your course re-enrolment within 30 days of the failed exam attempt

Please Note:

Students retaking the course are required to use the materials and books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.

*Exam Pass Guarantee does not include the resit exam; this would need to be purchased at an additional cost.

Is the ITIL 4 Foundation course suitable for me? 

This ITIL 4 Foundation training course is aimed at the same set of professionals as the previous version of ITIL, including:

  •    Anyone looking to start their career in IT service management
  •    Current IT professionals who are looking to transition into service management, if they don’t already hold a credential
  •    Professionals working in other areas of IT (digital, development, etc) who have a focus on service delivery
  •    Those who hold a current ITIL Foundation qualification and wish to upgrade their knowledge to the latest version

What jobs can I apply for after my ITIL 4 Foundation training?

The ITIL 4 Foundation leads onto the ITIL 4 Practitioner training course, which can be taken in a Virtual Classroom setting, or online.

Typical job roles with an ITIL 4 qualification include:

  •    Network Operations Engineer - £41k
  •    IT Service Desk Manager – £43k
  •    IT Project Manager – £55k

(Source: Payscale)

ITIL 4 Foundation Syllabus

Our accredited ITIL® 4 classroom courses are taught by IT service management professionals. They have been thoroughly briefed and trained on the latest syllabus and will be sure to impart their knowledge to you, so you have the best chance of passing your exam and starting your journey through the remainder of the ITIL® 4 modules.

There are no prerequisites for the ITIL®4 Foundation, however it’s recommended that you complete the pre-course reading before attending the course.

What does the course include?

  •    2-day course duration for you to really get a thorough understanding of the new ITIL® 4 Foundation syllabus
  •    The official ITIL®4 manual is included in the price
  •    The ITIL® 4 examination is included in the price and will be taken on the last day of your training
  •    The official and recently released syllabus from AXELOS – your knowledge and qualification will be up-to-date and relevant


  •    How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
  •    The seven guiding principles of ITIL® 4
  •    ITIL® service value system
  •    The four dimensions of service management
  •    The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven

ITIL 4 Foundation Exam Details

IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.

Exam format - Multiple-choice.

Number of questions - 40.

Pass mark - 26/40 (65%). 

Duration - 60-mins.

We're Trusted by

Hundreds of thousands of individuals, small businesses and large corporations continuously put their trust in e-Careers.​
We are proud to have trained individuals who work for some of the world’s largest companies, including:​
Trusted by Trusted by