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ITIL®

ITIL® 4 Foundation - Online

Course Overview

Our ITIL® 4 Foundation Online training course will teach you the fundamental ITIL® concepts and terminology, including the seven guiding principles of ITIL® 4 and four dimensions of service management. This qualification will help you work towards becoming an IT Project Manager, Service Delivery Manager, or Senior Project Manager.

The online training materials are the most updated, reflecting the latest version from ITIL®. You will receive the latest ITIL® service management syllabus and framework by AXELOS.

If you prefer to learn as part of a group, with a trainer, our ITIL 4 Foundation - Virtual Classroom would be ideal for you.

We're proud of our excellent rating on Trustpilot, with over 14,000 reviews from our past students.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Key features

  • Delivery Method: Online
  • Exam: Included
  • Course Access: 6 months
  • Accredited by PeopleCert for AXELOS
  • Study anytime, anywhere
  • Join a community of over 625,000
£695£645Inc. VAT
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FREE Course Advice
Key features
  • Delivery Method: Online
  • Exam: Included
  • Course Access: 6 months
  • Accredited by PeopleCert for AXELOS
  • Study anytime, anywhere
  • Join a community of over 625,000

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Course Details

Why choose to study with e-Careers

With more than 10 years' experience in the education and training sector, we know how to provide outstanding training solutions.

We have trained over 625,000 delegates around the world, and many have undertaken IT and Project Management training. This experience has enabled us to fine-tune our course materials and relationships with Awarding Bodies, to offer you outstanding training options. Our professional trainers are experts in their fields, with a vast number of certifications, to support their knowledge.

We have also helped over 4,000 delegates move into IT Support and Cyber Security jobs during this time, through our Job Placement Programmes.

Flexible payment plans

We have a payment plan to suit you. Whether you want to split your payment over a couple of months or a couple of years, we can cater to your financial situation, with interest-free options available.

We're proud of our excellent rating on Trustpilot, with over 14,000 reviews from our past students.

Is the ITIL 4 Foundation course suitable for me? 

There are no prerequisites to start our ITIL® 4 Foundation training course.

If you are looking to work within an IT Management job role, or within Project Management for an IT focus, this course would be a great place to start. As it is an online training course, it would also suit those looking to study in their own time, from work or home, 24/7.

This ITIL® Foundation Certification would also suit:

  •    IT professionals
  •    IT Support Engineers
  •    Executives & Directors of IT departments
  •    Network Engineers
  •    Current IT professionals looking to transition into service management
  •    ITIL® qualification holders, wanting to update their existing knowledge

Where could this course package take you next?

The ITIL 4 Foundation leads onto the ITIL 4 Practitioner training course, which can be taken in a Virtual Classroom setting, or online.

Typical job roles with an ITIL 4 qualification include:

  •    Network Operations Engineer - £41k
  •    IT Service Desk Manager – £43k
  •    IT Project Manager – £55k

(Source: Payscale)

This online ITIL® 4 Foundation course has been developed by trained industry professionals, knowledgeable on the latest ITIL® 4 syllabus.

What does this course include?

  •    Complete ITIL® 4 Foundation online course materials.
  •    The ITIL® 4 examination fee.
  •    Official, most updated syllabus from AXELOS, ensuring your knowledge and qualification is up-to-date and relevant.

Exam Information

IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.

  •    40 multiple-choice questions
  •    26 marks or above (65%) need to pass
  •    60 minutes duration
  •    Closed book format

Learning Outcome

  •    Understand the key concepts of service management.
  •    Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.
  •    Understand the four dimensions of service management.
  •    Understand the purpose and components of the ITIL service value system.
  •    Understand the activities of the service value chain, and how they interconnect.
  •    Know the purpose and key terms of 15 ITIL practices.
  •    Understand 7 ITIL practices.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Frequently Asked Questions

What has happened to ITIL® V3?

ITIL® V3 has received an update due to the everchanging landscape of IT and the digital transformation of information. ITIL®4 helps organisations to connect and align IT services to reflect the fast-paced and complex IT environment we live in. ITIL® 4 provides an end-to-end IT Model, covering full delivery of tech-enabled products and services, guiding how IT interacts and leads with the wider business strategy.

Is ITIL® Practitioner included?

The ITIL® Practitioner content is reflected in ITIL®4, the Guiding Principles will help IT professional to adopt and adapt the ITIL® framework, becoming a key part of the ITIL® 4 Foundation course.

What’s the new name for the ITIL® qualifications?

The ITIL® qualifications now follow the ITIL® Certification Scheme.

What levels will follow on from ITIL® 4 Foundation?

ITIL® 4 is formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL)

Designed to provide learners with greater clarity about how and where they can improve their skills

ITIL® Managing Professional (ITIL® MP)

  •    ITIL® 4 Foundation
  •    ITIL® Specialist: Create, Deliver & Support
  •    ITIL® Specialist: Drive Stakeholder Value
  •    ITIL® Specialist: High Velocity IT
  •    ITIL® Strategist: Direct, Plan & Improve

ITIL® Strategic Leader (ITIL SL)

  •    ITIL® 4 Foundation
  •    ITIL® Strategist: Direct, Plan & Improve
  •    ITIL® Leader: Digital & IT Strategy

Do I need to reaccredit?

Holders of the current ITIL® Foundation will need to renew their certification.

Are there sample papers?

Sample papers are included in the course and within the course price.

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