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The ITIL® Service Operation manual is the guidance manual from AXELOS for their Service Operation section of the ITIL® core publication. The manual will assist you in how highlighting best-practice for delivering IT to meet agreed service levels for businesses and consumers.
The ITIL® Service Operation manual describes the processes, technology and activities required to deliver service, and the people who control how the practices and services are applied.
The ITIL® Service Operation manual is best suited to anyone looking to pass the ITIL® Service Operation qualification.
It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.
All ITIL® online courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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After the advice given by the Government, NHS and WHO, we have taken the appropriate measures to ensure the safety of all our delegates attending our classrooms and events. This has been, and always will be, our number one priority.
We wanted to reassure you that all our scheduled classrooms and events will still be running. However, we will be now be offering them Virtually.
This decision to move all learning to Virtual and to offer support remotely has been taken to protect delegates and trainers. This allows delegates to continue their learning and for trainers to maintain the same level of service.
Because the situation is changing daily, we will do our best to provide you with the most up-to-date information, and this will be communicated via our website or email.
For anyone with queries regarding classrooms you are about to attend, please contact us on firstname.lastname@example.org or +44 (0) 02 3198 7706.
Please stay safe.