The ITIL® Service Operation manual is the guidance manual from AXELOS for their Service Operation section of the ITIL® core publication. The manual will assist you in how highlighting best-practice for delivering IT to meet agreed service levels for businesses and consumers.
The ITIL® Service Operation manual describes the processes, technology and activities required to deliver service, and the people who control how the practices and services are applied.
The ITIL® Service Operation manual is best suited to anyone looking to pass the ITIL® Service Operation qualification.
It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.