AXELOS - Prince2, ITIL Training and Certification

ITIL® Service Operation Manual

What is the ITIL® Service Operation manual?

The ITIL® Service Operation manual is the guidance manual from AXELOS for their Service Operation section of the ITIL® core publication. The manual will assist you in how highlighting best-practice for delivering IT to meet agreed service levels for businesses and consumers.

The ITIL® Service Operation manual describes the processes, technology and activities required to deliver service, and the people who control how the practices and services are applied.

FREE Course Advice
Learn more about how we use your data
Course Details

Is the ITIL® Service Operation manual right for me?

The ITIL® Service Operation manual is best suited to anyone looking to pass the ITIL® Service Operation qualification.

How will the ITIL® Service Operation manual help my career?

It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

Why purchase the ITIL® Service Operation manual with e-Careers?

  • The only source from which ITIL® exam questions are taken
  • Learn how to manage the technology needed to deliver and support services
  • The perfect supplementary material to the ITIL® Service Operation training
  • Quality assured and endorsed by itSMF International
  • Available in English, German and Japanese
  • Manual can be used for reference throughout training and to refresh your memory
  • Books are exempt from VAT

What are the chapters in the ITIL® Service Operation manual?

  • Introduction
  • Service management as a portfolio
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organising for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, risks and critical success factors
  • Appendix A: Related Guidance
  • Appendix B: Communication in service operation
  • Appendix C: Kepner and Tregoe
  • Appendix D: Ishikawa diagrams
  • Appendix E: Considerations for facilities management
  • Appendix F: Physical access control
  • Appendix G: Risk assessment and management
  • Appendix H: Pareto analysis
  • Appendix I: Examples of inputs and outputs across the service lifecycle

What does the ITIL® Service Operation manual cover?

  • How to control service outages and reduce their impact
  • Maximising value of services for the business
  • Performance and benefits, providing data for continual improvement and investment planning
  • Protecting IT security by upholding authorized access levels
  • Automating operations, increasing efficiency and competitive advantage

All ITIL® online courses are offered by AFFILIATE of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Career Advice
​Our experts offer valuable advice sharing their experience and insights which will enable you to make informed decisions throughout your career.
Our panel of industry experts proudly bring you the latest news and views, covering all our categories, to keep you well informed.
Project & Lean Management
An overview of the processes required to become a successful Project Manager, including through PRINCE2 training and qualifications.
Read Blog
Project & Lean Management
We review the different ways delegates can become qualified in Project Management and review what the benefits of Project Management are.
Read Blog
Project & Lean Management
e-Careers is proud to announce a partnership with CEPAS, bringing The Single Standard for Lean Six Sigma to the masses.
Read Blog
We're Trusted by
Hundreds of thousands of individuals, small businesses and large corporations continuously put their trust in e-Careers.​
We are proud to have trained individuals who work for some of the world’s largest companies, including:​
Trusted by Trusted by