e-Careers

ITIL® Service Operation Manual

Trustpilot

Rated 9.2 out of 10 based on over 6360 reviews

Free course advice
Learn more about how we use your data

What is the ITIL® Service Operation manual?

The ITIL® Service Operation manual is the guidance manual from AXELOS for their Service Operation section of the ITIL® core publication. The manual will assist you in how highlighting best-practice for delivering IT to meet agreed service levels for businesses and consumers.

The ITIL® Service Operation manual describes the processes, technology and activities required to deliver service, and the people who control how the practices and services are applied.

Courses
ITIL® Service Operation Manual
£71

The ITIL® Service Operation manual is the official supporting publication for the Service Operation course.

Is the ITIL® Service Operation manual right for me?

The ITIL® Service Operation manual is best suited to anyone looking to pass the ITIL® Service Operation qualification.

How will the ITIL® Service Operation manual help my career?

It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

Why purchase the ITIL® Service Operation manual with e-Careers?

  • The only source from which ITIL® exam questions are taken
  • Learn how to manage the technology needed to deliver and support services
  • The perfect supplementary material to the ITIL® Service Operation training
  • Quality assured and endorsed by itSMF International
  • Available in English, German and Japanese
  • Manual can be used for reference throughout training and to refresh your memory
  • Books are exempt from VAT.

What are the chapters in the ITIL® Service Operation manual?

  • Introduction
  • Service management as a portfolio
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organising for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, risks and critical success factors
  • Appendix A: Related Guidance
  • Appendix B: Communication in service operation
  • Appendix C: Kepner and Tregoe
  • Appendix D: Ishikawa diagrams
  • Appendix E: Considerations for facilities management
  • Appendix F: Physical access control
  • Appendix G: Risk assessment and management
  • Appendix H: Pareto analysis
  • Appendix I: Examples of inputs and outputs across the service lifecycle

What does the ITIL® Service Operation manual cover?

  • How to control service outages and reduce their impact
  • Maximising value of services for the business
  • Performance and benefits, providing data for continual improvement and investment planning
  • Protecting IT security by upholding authorized access levels
  • Automating operations, increasing efficiency and competitive advantage

All ITIL® online courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

We’re trusted by

Individuals, small businesses and large corporations who have used e-Careers since 2001. Here are some names you’ll recognise:

Maersk
Cambridge
Saatchi & Saatchi
NHS
American Express
DMI

Do you know someone who’d love this course? Tell them about it...