Introduction to ITIL®

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What is the Introduction to ITIL®?

ITIL® is universally considered the best practice approach for IT service management. The Introduction to ITIL® online training is an accredited product to support the foundational knowledge of any IT Professional who wishes to get to grips with IT service management.

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Introduction to ITIL®

Get to grips with the fundamentals of IT service management with this introduction to the ITIL® methodology, an accredited training product.

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ITIL® Tutor Support – Mentoring Programme

All of our ITIL® courses have Mentor+ available to help you whether you're at the Foundation stage, or looking to achieve ITIL® Expert status. 24/7 assistance from an ITIL® tutor using our renowned platform throughout your course access.

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Course Code EC112573
Course type Online Course
Course Access 3 Months
Processor 1 gigahertz (GHz)
Operating Systems Windows 7,Windows 8,Windows 10,Mac OS
Browsers Internet Explorer 8 or above,Google Chrome,Safari 6 or above,Mozilla Firefox
Compatibility Windows, Mac, iPad, Android

Course accreditation

Who is it for

Is the Introduction to ITIL® right for me?

The Introduction to ITIL® is perfect for you if you are a current IT Professional or Project Manager and you wish to gain an understanding of IT service management and the ITIL® principles. It’s also ideal for you if you are looking to switch into a career in IT, but need to have a taster of what’s to come and what to expect.


How can I advance my career with the Introduction to ITIL® course?

This introduction is ideal for anyone in IT or project management who is looking to learn more about service management and fundamental ITIL® principles.

Why study with us

Why study the Introduction to ITIL® with e-Careers?

  • The course starts with two official modules from the ITIL® Foundation course, so you can use it as a taster before going on to study the real thing
  • An accredited training support product
  • Online support, forums, chat and progress reports.
  • Enables all staff working within an IT environment to appreciate the structure to information technology service management

ITIL® Credit System

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Course Details

What are the Introduction to ITIL® online course modules?

The Introduction to ITIL® is made up of the first two modules of the official ITIL® Foundation course:

  • Getting started and an introduction to ITIL®
  • Service Management as a Practice

What does the Introduction to ITIL® online course cover?

  • An overview of ITIL®, what it is and where it’s used
  • Why is ITIL® so successful?
  • What a service is and the different types of service
  • Processes, functions and roles
  • The RACI Matrix

The ITIL® courses on this page are offered by iTSM Solutions ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

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