Good Content, good understanding of information.
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We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 625,000 delegates globally, which has helped offer the highest quality training.
By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.
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We have found our Virtual Classroom training has provided higher pass rates, which has made us confident to offer an Exam Pass Guarantee, so you know we’ll support you until you are certified.
With our Exam Pass Guarantee, if you do not pass the exam after attending this training course with us, you will be eligible to attend the same training again for free.
All we ask is that you:
Students retaking the course are required to use the materials and books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement materials.
*Exam Pass Guarantee does not include the resit exam; this would need to be purchased at an additional cost.
Before enrolling onto this training course, you will first need to complete the training and exam for either ITIL Foundation Certificate in IT Service Management, or ITIL Foundation Certificate in IT Service Management.
This course would be suitable for individuals who currently work as, or are aspiring to embark on a career as a:
Once you have completed your training and passed your CSI exam, you will be able to apply for job roles in the IT Service sector, including:
Continual Service Improvement training includes guidance on the technology and tools used to support related activities and review how to evaluate risks and critical success factors.
CSI offers best practice, which enables businesses and projects to adapt and meet the changing requirements of end users, while simultaneously improving efficiencies and ROI for organisations.
This ITIL CSI qualification covers the necessary learning to pass your exam, and teach you how to align IT services to the changing needs of a business, by identifying and implementing improvements to IT services which support the business process.
You will review improvement activities and gain the competencies in the follow areas:
Introduction to continual service improvement
Continual service improvement principles
Continual service improvement process
Continual service improvement methods and techniques
Organising for continual service improvement
Implementing continual service improvement
Challenges, critical success factors and risks
IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.
Exam format – Multiple-choice.
Duration – 90-mins.
Pass mark – 28/40 (70%).