ITIL® Intermediate Level - Service Strategy (SS)
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ITIL® Intermediate Level - Service Strategy (SS)

ITIL® Intermediate Level - Service Strategy (SS)

Overview

What is the ITIL® Intermediate Level - Service Strategy course?

The ITIL® Intermediate Level - Service Strategy course is designed to help IT professionals improve their knowledge of the ITIL® service strategy. It will help them develop the skills and experience they need to define an IT service strategy that integrates and supports other core business strategies and goals.

Course accreditation

Who is it for

Is the ITIL® Intermediate Level - Service Strategy online course right for me?

This ITIL® course is particularly well suited to professionals who are involved in strategic IT service design and want to integrate the ITIL® framework to improve and standardise their own offerings.

The ITIL® Intermediate Service Strategy ideal for IT professionals who need a detailed understanding of service delivery strategy within the ITIL® framework, including:

  • Chief Information Officers and other senior professionals responsible for defining and implementing a service strategy as part of wider IT and business goals.
  • Chief Operations Officers and IT Operations Managers who will need to understand how their service strategy is defined and managed.
  • Service Managers who want to improve their knowledge of service strategy.
  • IT professionals who are interested in training for the full ITIL® Intermediate level qualification.

The ITIL® SS course will help you to develop your skills and experience to define an IT service strategy that integrates with and supports other core business strategies and goals.

Careers

How will I advance my career with an ITIL® Service Strategy online qualification?

­Upon completing the ITIL® Intermediate SS course, you should have acquired the skills needed to design and implement an IT service strategy within an organisation, and to understand its relevance in helping achieve other business goals. This will increase your employment prospects and improve job performance.

Additionally, this ITIL® course will provide the basis for you go on to study other ITIL® Intermediate modules.

Why study with us

Why study the ITIL® Intermediate Level - Service Strategy online course with e-Careers?

  • Gaining an improved understanding of customers and market spaces, and the strategies required to deal with both.
  • Learning to identify and analyse demand patterns and use of services to provide guidance when designing new strategies.
  • New skills will help to optimise IT investments and maximise ROI.
  • Improved ability to manage the overall services portfolio.

Course Details

What are the ITIL® Service Strategy online course modules?

  1. Course Introduction and introduction to ITIL® SS
  2. ITIL® Service Strategy
  3. Services & Strategy
  4. ITIL® Service Strategy Processes
  5. Organising and Sourcing
  6. Implementation

What does the ITIL® Service Strategy online course cover?

  • Service Strategy Principles – the principles behind good service design
  • Service Strategy Processes – the processes that need to be built in to support and manage the service strategy
  • Service Strategy, Governance, Architecture and ITSM Implementation Strategies – using IT frameworks to help improve governance and the impact of strategy on other business processes
  • Organising for Service Strategy – building the team and assigning roles and responsibilities necessary to implement the strategy.
  • Technology Considerations – using technology to underpin strategy using increased automation and escalation
  • Implementing Service Strategy – designing, implementing and transitioning to a new service strategy
  • Challenges, Critical Success Factors and Risks – identifying and resolving issues that could prevent successful deployment of the new strategy

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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ITIL® Intermediate - Service Strategy (SS) Mentoring

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