ITIL® Intermediate Level - Service Transition (ST)
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ITIL® Intermediate Level - Service Transition (ST)

ITIL® Intermediate Level - Service Transition (ST)


What is the ITIL® Service Transition (ST) course?

ITIL® Service Transition is one of five ITIL® Lifecycle modules; it focuses on the process of moving from one service to another. You will learn how to plan and manage the move into initial operation, how to build, test and implement products and services and how service transition can apply to other stages of ITIL® Service Management.

Course accreditation

Who is it for

Is the ITIL® Service Transition online course right for me?

ITIL® Service Transition is suited to:

  • Chief Information Officers, Chief Technology Officers and Chief Operating Officers tasked with implementing a new service delivery model for their organisation
  • IT Operations Managers and Service Managers who need to provide hands-on resources for the new framework.
  • Change Control Managers who will be involved in the day-to-day transitioning.
  • IT Consultants who are called upon to assist clients with a service transition project.

The ITIL® Service Transition plan is to help you develop the skills and experience needed to plan and implement a major IT service transition.


How will I advance my career with an ITIL® Service Transition online qualification? ­


Once you have completed the ITIL® Intermediate Service Transition qualification, you will be able to plan, complete and assess the success of service transition projects. This will open up greater job prospects in the IT service environment.

Why study with us

Why study the ITIL® Service Transition online course with e-Careers?

  • Ensures services transition into production properly and operate as intended once live.
  • The ITIL® ST framework helps support and strengthen service delivery for happier customers.
  • Ensures service delivery and transitioning completes as per the plan in the ITIL® Service Design phase.
  • Tangible business benefits (productivity gains, cost efficiencies) that have a definite impact on the company bottom line.

Course Details

What are the ITIL® Service Transition online course modules?

  1. Course Introduction and Introduction to Service Transition
  2. ITIL® Service Transition
  3. Service Transition Processes
  4. Common Service Transition Activities
  5. Structure, Technology & Implementation

What does the ITIL® Service Transition online course cover?

  • The principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase.
  • The processes that underpin the service transition project, and the skills and techniques needed to properly assess and manage the transition.
  • How to manage the human element of any IT service transition project, including stakeholder expectations and communications.
  • Assessing organisational impact and changes throughout the service transition project.
  • The technical implications of service transition with special consideration of the move from on-site to Cloud services.
  • Considering the success factors and risks associated with service transition and how best to meet each.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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