How can I advance my career with the ITIL® Service Lifecycle Publication Suite?

The ITIL® Service Lifecycle Publication Suite goes hand-in-hand with the ITIL® Intermediate Service Lifecycle courses which will put you on your way to becoming a service management expert, utilising the world’s number one framework.

Why purchase the ITIL® Service Lifecycle Publication Suite?

• Huge savings compared to buying all manuals separately
• A complete understanding of the ITIL® Service Lifecycle
• Available in English, German and Japanese
• The perfect supplementary material to the ITIL® Service Lifecycle courses
• Quality assured and endorsed by itSMF International
• Manual can be used for reference throughout training and to refresh your memory
• Books are exempt from VAT.

What books are included in the ITIL® Service Lifecycle Publication Suite?

• ITIL® Service Design
• ITIL® Service Operation
• ITIL® Service Transition
• ITIL® Service Strategy
• ITIL® Continual Service Improvement

What does the ITIL® Service Lifecycle Publication Suite cover?

• Service Strategy - sits at the heart of the IT service lifecycle, providing guidance for a service strategy that delivers results and achieves business goals.
• Service Design - presents the knowledge and skills needed to turn a service strategy into a plan and design robust IT services that will stand the test of time.
• Service Transition - helps introduce new and changed services, ensuring that their value is maintained and minimizing disruption to operations, customers, users and the business.
• Service Operation - covers critical aspects for delivering agreed IT service levels day-to-day for both business users and customers.
• Continual Service Improvement - identifies a cycle of service management improvements at every stage, ensuring IT services keep pace with changing business needs.

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