ITIL® Service Strategy Manual

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What is the ITIL® Service Strategy manual?

The ITIL® Service Strategy manual is a publication that provides guidance within the ITIL® Service Strategy and its key elements. You will have useful references to how ITIL® aligns business and IT so both can bring out the best in each other, ensuring that every stage of the Service Lifecycle focuses on the business case.

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ITIL® Service Strategy Manual

The official ITIL® Service Strategy is the perect supplement to your Service Strategy course. It is the official publication from the awarding body, AXELOS.

Now £85Add to cart
We offer monthly finance with 0% interest – view options on the checkout page.
Course Code EC113571
Course type Hard Copy

Who is it for

Is the ITL® Service Strategy manual right for me?

The ITIL® Service Strategy manual is recommended for anyone who is looking to gain the ITIL® Service Strategy qualification.


How can I advance my career with the ITIL® Service Strategy manual?

The official ITIL® Service Strategy manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.

Why study with us

Why purchase the ITIL® Service Strategy manual with e-Careers?

  • The manual can be shipped to anywhere in the world
  • Best utilised as a guide to the best practices needed for a service strategy
  • Discounts available for bulk purchases
  • The perfect supplementary material to the ITIL® Service Strategy training
  • Quality assured and endorsed by itSMF International
  • Manual can be used for reference throughout training and to refresh your memory
  • Manual also available in PDF format
  • Available in English, German and Japanese
  • Books are exempt from VAT.

Course Details

What are the chapters in the ITIL® Service Strategy manual?

  • Introduction
  • Service management as a practice
  • Service strategy principles
  • Service strategy processes
  • Service strategy, governance, architecture, and ITSM implementation strategies
  • Organising for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, risks and critical success factors

What does the ITIL® Service Strategy manual cover?

  • How to develop an IT service strategy that will generate the right business outcomes
  • Principles, processes and activities that can be implemented immediately
  • Potential challenges, risks and critical success factors
  • How to improve customer satisfaction, reduce costs and improve efficiency
  • How to respond to market changes and maintain a competitive advantage
  • Business opportunities and how to take advantage of them
  • The value of IT services on positive business outcomes
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