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ITIL® Service Strategy Manual

ITIL® Service Strategy Manual

Course Overview

The ITIL® Service Strategy manual is a publication that provides guidance within the ITIL Service Strategy and its key elements. You will have useful references to how ITIL aligns business and IT so both can bring out the best in each other, ensuring that every stage of the Service Lifecycle focuses on the business case.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Course Details

Why e-Careers

Why purchase the ITIL Service Strategy manual with e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 595,000 delegates globally, which has helped offer the highest quality training. By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.

Other benefits include:

The manual can be shipped to anywhere in the world.
Best utilised as a guide to the best practices needed for a service strategy.
Discounts available for bulk purchases.
The perfect supplementary material to the ITIL® Service Strategy training.
Quality assured and endorsed by itSMF International.
Manual can be used for reference throughout training and to refresh your memory.
Manual also available in PDF format.
Available in English, German and Japanese.
Books are exempt from VAT.

Course accreditation

AXELOS - Prince2, ITIL Training and Certification AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio.

Suitability

Is the ITL Service Strategy manual right for me?

This ITIL® Service Strategy manual is recommended for you if you're looking to gain the ITIL® Service Strategy qualification.

Career Opportunities

What jobs can I apply for after my ITIL Service Strategy training?

The official ITIL Service Strategy manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.

Course Details

What are the chapters in the ITIL Service Strategy manual?

Introduction
Service management as a practice
Service strategy principles
Service strategy processes
Service strategy, governance, architecture, and ITSM implementation strategies
Organising for service strategy
Technology considerations
Implementing service strategy
Challenges, risks and critical success factors

What does the ITIL Service Strategy manual cover?

How to develop an IT service strategy that will generate the right business outcomes
Principles, processes and activities that can be implemented immediately
Potential challenges, risks and critical success factors
How to improve customer satisfaction, reduce costs and improve efficiency
How to respond to market changes and maintain a competitive advantage
Business opportunities and how to take advantage of them
The value of IT services on positive business outcomes