My Account
ITIL® Service Strategy Manual
Overview
What is the ITIL® Service Strategy manual?
The ITIL® Service Strategy manual is a publication that provides guidance within the ITIL® Service Strategy and its key elements. You will have useful references to how ITIL® aligns business and IT so both can bring out the best in each other, ensuring that every stage of the Service Lifecycle focuses on the business case.
Who is it for
Is the ITL® Service Strategy manual right for me?
The ITIL® Service Strategy manual is recommended for anyone who is looking to gain the ITIL® Service Strategy qualification.
Careers
How can I advance my career with the ITIL® Service Strategy manual?
The official ITIL® Service Strategy manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.
Why study with us
Why purchase the ITIL® Service Strategy manual with e-Careers?
- The manual can be shipped to anywhere in the world
- Best utilised as a guide to the best practices needed for a service strategy
- Discounts available for bulk purchases
- The perfect supplementary material to the ITIL® Service Strategy training
- Quality assured and endorsed by itSMF International
- Manual can be used for reference throughout training and to refresh your memory
- Manual also available in PDF format
- Available in English, German and Japanese
- Books are exempt from VAT.
Course Details
What are the chapters in the ITIL® Service Strategy manual?
- Introduction
- Service management as a practice
- Service strategy principles
- Service strategy processes
- Service strategy, governance, architecture, and ITSM implementation strategies
- Organising for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, risks and critical success factors
What does the ITIL® Service Strategy manual cover?
- How to develop an IT service strategy that will generate the right business outcomes
- Principles, processes and activities that can be implemented immediately
- Potential challenges, risks and critical success factors
- How to improve customer satisfaction, reduce costs and improve efficiency
- How to respond to market changes and maintain a competitive advantage
- Business opportunities and how to take advantage of them
- The value of IT services on positive business outcomes
e-Careers
e-Careers comprises of passionate and talented educationalists who support over half a million students all over the world.
The institution consists of around 200 experienced professionals, who all specialise in their own aspects of combining education with technology.
