How can I advance my career with the ITIL® Service Strategy manual?

The official ITIL® Service Strategy manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.

Why purchase the ITIL® Service Strategy manual with e-Careers?

• The manual can be shipped to anywhere in the world
• Best utilised as a guide to the best practices needed for a service strategy
• Discounts available for bulk purchases
• The perfect supplementary material to the ITIL® Service Strategy training
• Quality assured and endorsed by itSMF International
• Manual can be used for reference throughout training and to refresh your memory
• Manual also available in PDF format
• Available in English, German and Japanese
• Books are exempt from VAT.

What are the chapters in the ITIL® Service Strategy manual?

• Introduction
• Service management as a practice
• Service strategy principles
• Service strategy processes
• Service strategy, governance, architecture, and ITSM implementation strategies
• Organising for service strategy
• Technology considerations
• Implementing service strategy
• Challenges, risks and critical success factors

What does the ITIL® Service Strategy manual cover?

• How to develop an IT service strategy that will generate the right business outcomes
• Principles, processes and activities that can be implemented immediately
• Potential challenges, risks and critical success factors
• How to improve customer satisfaction, reduce costs and improve efficiency
• How to respond to market changes and maintain a competitive advantage
• Business opportunities and how to take advantage of them
• The value of IT services on positive business outcomes

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