ITIL® Service Strategy Manual

Is the ITL® Service Strategy manual right for me?

The ITIL® Service Strategy manual is recommended for anyone who is looking to gain the ITIL® Service Strategy qualification.

How can I advance my career with the ITIL® Service Strategy manual?

The official ITIL® Service Strategy manual is a guide that can be utilised and referred to in the career of service management professionals at any level of experience.

Why purchase the ITIL® Service Strategy manual with e-Careers?

The manual can be shipped to anywhere in the world
Best utilised as a guide to the best practices needed for a service strategy
Discounts available for bulk purchases
The perfect supplementary material to the ITIL® Service Strategy training
Quality assured and endorsed by itSMF International
Manual can be used for reference throughout training and to refresh your memory
Manual also available in PDF format
Available in English, German and Japanese
Books are exempt from VAT.

What are the chapters in the ITIL® Service Strategy manual?

Introduction
Service management as a practice
Service strategy principles
Service strategy processes
Service strategy, governance, architecture, and ITSM implementation strategies
Organising for service strategy
Technology considerations
Implementing service strategy
Challenges, risks and critical success factors

What does the ITIL® Service Strategy manual cover?

How to develop an IT service strategy that will generate the right business outcomes
Principles, processes and activities that can be implemented immediately
Potential challenges, risks and critical success factors
How to improve customer satisfaction, reduce costs and improve efficiency
How to respond to market changes and maintain a competitive advantage
Business opportunities and how to take advantage of them
The value of IT services on positive business outcomes