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If the course status is shown as 'Set up pending', please allow 2-3 working days for the course to get activated.

If it has been 3 days or more since you activated the course and it is still not accessible, please write to us at cs@e-careers.com or contact us on
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If you are encountering error messages or any other issues with the course, please write to us at
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Please provide a screenshot of the error received to assist us to resolve the issue.

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Firstly, please check the course is listed within your My Account and has the status of 'Course activated'.

Secondly, please allow for 2-3 working days for you to be granted course access.

If this is not the case, then please ensure the course voucher was been redeemed successfully.

Should the above still not have resolved the issue, please write to us at cs@e-careers.com or contact us on +44 (0) 20 3198 7706 for further assistance.

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You will see the period of which your course is valid within My Account, under the relevant course, once the course has been activated.

Should you wish to extend your course, you can do so easily within My Account, alternatively, please write to us at info@e-careers.com or contact us on +44 (0) 20 3198 7706 for further assistance.

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We aim to deliver your book(s) within 10 working days, after you have redeemed your voucher.

If your book(s) after not arrived after this period, please write to us at cs@e-careers.com or contact us on +44 (0) 20 3198 7706 for further assistance.

Lines are open Mon – Fri 9am to 6pm (GMT).

Please write to us at info@e-careers.com or contact us on +44 (0) 20 3198 7706 providing details of the issue.

Lines are open Mon – Fri 9am to 6pm (GMT).

If this is part of your enrolment, please note that your Amazon.co.uk Gift Card will be issued automatically after 14 days of your purchase.

Should this time period have already elapsed, then please write to hello@giftcloud.com providing details of the issue.

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