Contact Us

We are always happy to hear from you.

We have a range of options below that should resolve most questions you may have. However if there is anything outside this, please get in touch.

Contact Us

We are always happy to hear from you.

We have a range of options below that should resolve most questions you may have. However if there is anything outside this, please get in touch.

Get in touch

Learn more about how we use your data
How can we assist you today?
  • Sales Enquiry
  • Register with us
  • Forgotten Password
  • Course Access
  • Exam Booking(s)
  • Delivery of Additional Materials
  • Gift Vouchers
  • Feedback & Complaints
Back

Sales Query

  • Individual
  • Business
Back

Register with us

  • How to create an account
Back

Forgotten Password

  • How to reset your password
Back

Course Access

  • Set up pending
  • Error accessing course
  • Course not activated yet
  • Course Validity
Back

Exam Booking(s)

  • Ready to Book Exam(s)
Back

Delivery of Additional Materials

  • Book(s) not received
  • Course supporting materials not received
Back

Gift Vouchers

  • When will I receive my Amazon.co.uk Gift Card
Back

Feedback & Complaints

  • Feedback
  • General complaint
Back

Individual

Please contact our team of Course Consultants on +44 (0) 20 3198 7700 or write to us at
ask@e-careers.com

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Business

Please contact our team of Business Training Consultants on +44 (0) 20 3800 0144 or write to us at solutions@e-careers.com

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

How to create an account

If you're having problems completing the registration, please ensure the address entered is correct, if not, then choose "Enter Address Manually" and enter the correct details.

If you are having issues creating a password, please remember to use our secure format.

Password should have at least 8 characters with 1 uppercase, 1 lowercase, 1 special character and 1 number.
The allowed special characters are !@#$%^&* i.e. Welcome@123

If this does not resolve the issue, please write to us at cs@e-careers.com or contact us at
+44 (0) 20 3198 7706, and we will be able to assist.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

How to reset your password

If you're having problems resetting your password, please write to us at info@e-careers.com or contact us at +44 (0) 20 3198 7706, and we will be able to assist.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Set up pending

If the course status is shown as 'Set up pending', please allow 2-3 working days for the course to get activated.

If it has been 3 days or more since you activated the course and it is still not accessible, please write to us at cs@e-careers.com or contact us on
+44 (0) 20 3198 7706 for further assistance.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Error accessing course

If you are encountering error messages or any other issues with the course, please write to us at
cs@e-careers.com or contact us on
+44 (0) 20 3198 7706 for further assistance.

Please provide a screenshot of the error received to assist us to resolve the issue.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Course not activated yet

Firstly, please check the course is listed within your My Account and has the status of 'Course activated'.

Secondly, please allow for 2-3 working days for you to be granted course access.

If this is not the case, then please ensure the course voucher was been redeemed successfully.

Should the above still not have resolved the issue, please write to us at cs@e-careers.com or contact us on +44 (0) 20 3198 7706 for further assistance.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Course Validity

You will see the period of which your course is valid within My Account, under the relevant course, once the course has been activated.

Should you wish to extend your course, you can do so easily within My Account, alternatively, please write to us at info@e-careers.com or contact us on +44 (0) 20 3198 7706 for further assistance.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Ready to Book Exam(s)

If you are ready to take the official exam(s), please contact us at +44 (0) 20 3198 7706.

If you have any questions regarding exam resit, exam result or any other exam related query, please write to us at cs@e-careers.com

Back

Book(s) not received

We aim to deliver your book(s) within 10 working days, after you have redeemed your voucher.

If your book(s) after not arrived after this period, please write to us at cs@e-careers.com or contact us on +44 (0) 20 3198 7706 for further assistance.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

Course supporting materials not received

Please write to us at info@e-careers.com or contact us on +44 (0) 20 3198 7706 providing details of the issue.

Lines are open Mon – Fri 9am to 6pm (GMT).

Back

When will I receive my Amazon.co.uk Gift Card

If this is part of your enrolment, please not that your Amazon.co.uk Gift Card will be issued automatically after 14 days of your purchase.

Should this time period have already elapsed, then please write to hello@giftcloud.com providing details of the issue.

Back

General complaint

If you wish to raise a complaint about your experience with e-Careers, please write to us at cs@e-careers.com

Alternatively, please use our Complaint Form

Back

Feedback

If you wish to provide positive feedback about your experience with e-Careers, we would appreciate if you could leave feedback on our Trustpilot page here.

Location e-Careers Limited Unit 6, Waterside Drive
Langley
SL3 6EZ
United Kingdom
Telephone +44 (0) 20 3198 7706 Our Student Support lines are available Mon – Fri 9am to 6pm (GMT). Our offices are closed at weekends and on UK public holidays.