Legal information and notices
Each of these Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms and Conditions shall be valid. Further, if any Term or Condition is found to be void but would be valid if some part of it were deleted, then such Term or Condition shall apply with such modification as may be necessary to make it valid and effective. We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control. These Terms and Conditions are governed by English law and the Courts of England will have exclusive jurisdiction.
The Classroom / Workshop is provided by us in association with Simetral (an Accredited Training Organisation – our training partner). Each Classroom will aim to have between 12 and 16 delegates. Each delegate would be allocated pre-course courseware and Classroom / Workshop course as the case may be and the Classroom / Workshop will be conducted by fully qualified and experienced trainer. Please note that when the courseware is PRINCE2®, each delegate is required to complete pre-course before attending the Classroom / Workshop.
We reserve the right to cancel or re-schedule any Classroom / Workshop. Please note that we cannot reimburse any costs incurred due to cancellation of our Classroom / Workshop course (for e.g. travel, hotel etc.). We will endeavour to inform delegates of cancellation / re-scheduling at least 2 weeks before the original date of the course. For avoidance of doubt, all bookings are subject to availability.
All prices published are excluding VAT and the VAT is payable as per the rate based on the location of the Course.
The published prices do not include any travel, accommodation or living costs.
All pricing quotes are valid only for 7 days from the date they are first sent.
The course fees, including VAT, are payable 30 working days before the course start date. Payments can be made via major credit and debit cards, Bank transfers (bacs) or via company cheques and PayPal. We reserve the right to hold all services until payment is received in full.
Where a Purchase Order is issued, it must clearly state the purchase order number, course date, full Invoice amount and contact details for invoicing. When more than one course is booked on the same purchase order, full payment for all courses, including VAT, is required 30 working days before the commencement of the first course.
Where the relevant invoice has not been paid by the course start date, then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full. We reserve the right to withhold examination results and certificates until all payments have been received.
The terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.
In case you need to cancel and / or re-book the Classroom / Workshop, then following charges apply:
|30+ Days before the course date||£199+Vat|
|30-15 Days before the course date||50% of the total course fee including Vat|
|14-0 Days before the course date||100% of the course fee|
In the unlikely event, you decide to cancel your purchase of Classroom / Workshop, it can be done in following way:
Should a course booking be made less than 30 working days in advance of the start date of the course, the above cancellation terms still apply.
Rescheduling courses less than 30 working days of the course start date is not permitted and therefore will incur a 100% rescheduling fee. Rescheduling courses more than 30 working days of the course start date will incur a £199+VAT charge (per change) payable immediately upon rescheduling.
Please note that failure to attend the Classroom / Workshop will not be eligible for refund whatsoever. The above charges will apply.
If the classroom voucher has been redeemed or pre-course work issued, no refunds can be issued as this is an indication of confirmation of training.
In the case where a refund is made to you by us, the refund may take up to 21 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.
Rescheduling or deferring practitioner exams is permitted and therefore will incur a £199+VAT rescheduling /deferring fee per exam per change. Rescheduling /deferring exams fee must be paid payable immediately upon rescheduling. Delegate must inform us or Simetral Limited 24 hours in advance of the original exam date.
We reserve the right to change any part of a published course; if this is caused by circumstances beyond our control. We reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known. We will use all reasonable endeavours to avoid changes of this nature. For any courses, which are rescheduled due to unforeseen circumstances such as trainer sickness / classroom and / or workshop is filled with low number of delegates, then, every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme.
The Location and course date of the course will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.
Any non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.
You accept that it is your responsibility that the course booked is suitable for your requirements and ability. We employ advisors who recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is your responsibility. In cases where we have made recommendations, we do so in good faith and not be wilfully misleading is based on the information you provide.
We reserve the right to refuse admission to any person whom we / our trainer considers in its absolute discretion to be unsuitable for whatsoever reason.
It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. We reserve the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment or conditions are unsuitable.
We partner with several organisations to provide several courses to give you a greater choice of products and services. Kindly note that these providers are chosen very carefully by us.
All intellectual property rights for all course materials shall remain the property of e-Careers Limited, Simetral Limited and / or our partner organisations as mentioned above as the case may be. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. We hereby warrant that we will not knowingly include any copyright material in its course materials without license or consent.
e-Careers liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the fees for the course that you paid and out of which the loss or damage has arisen. We will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if we have been advised of such potential loss. We will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.
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After the advice given by the Government, NHS and WHO, we have taken the appropriate measures to ensure the safety of all our delegates attending our classrooms and events. This has been, and always will be, our number one priority.
We wanted to reassure you that all our scheduled classrooms and events will still be running. However, we will be now be offering them Virtually.
This decision to move all learning to Virtual and to offer support remotely has been taken to protect delegates and trainers. This allows delegates to continue their learning and for trainers to maintain the same level of service.
Because the situation is changing daily, we will do our best to provide you with the most up-to-date information, and this will be communicated via our website or email.
For anyone with queries regarding classrooms you are about to attend, please contact us on email@example.com or +44 (0) 02 3198 7706.
Please stay safe.