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This Privacy Notice (‘Privacy Notice’, ‘Policy’ and ‘Privacy Statement’) sets out how e-Careers Ltd. Company No 4561709, Registered Office Address at Unit 6, Waterside Drive, Langley, SL3 6EZ, United Kingdom (e-Careers’, ‘We’, ‘Us’ and ‘Our’) uses and protects any information that you provide to us when you use our website www.ecareers.com (‘Site’), our products or our services. It applies to data shared online, stored in our computer systems or in hard copy. We are the data controller and a data processor under the Data Protection Act 2018 and under the UK General Data Protection Regulation (data protection legislation).

e-Careers is committed to ensuring that your privacy is protected. Where we ask you to provide information by which you can be identified when using our websites, or any e-Careers services, you can be assured that it will only be used in accordance with this Privacy Notice. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience; to improve and deliver our services to you; and to meet our responsibilities to you.

We are registered with the Office of the Information Commissioner ICO Number Z7369024.

e-Careers is an education and technology institution that provides industry recognised courses and up-skilling solutions to individuals and organisations. We develop and deliver accredited professional training programmes that are engaging, accessible and affordable. Our flexible working environment operates across a range of course categories, an eLearning platform, virtual classroom, consultancy and on-site training solutions see
https://www.e-careers.com/ 

If you have any questions about this Policy, you can contact us by email at dpo@ecareers.com or you can telephone 020 3198 7706

Alternatively, you can write to us at:

e-Careers Limited, Unit 6, Waterside Drive, Langley, SL3 6EZ, UK.

We may collect the following information from you when you register for our programmes, place bookings, complete surveys or application forms, provide services to us, contact us for support or submit an order for services from us:

  1. name 
  2. date of birth
  3. gender*
  4. contact information such as your telephone numbers (mobile, landline or work)
  5. email address
  6. work details and contacts if appropriate* 
  7. your billing details including credit card and/or bank details
  8. general financial and credit information at your request for third party credit providers for loan or credit application purposes
  9. address and postcode
  10. academic qualifications*
  11. organisation or employer name and address
  12. user name and password used  to sign in to our services*
  13. Information about your computer including your IP address, browser type, operating system etc. to track our website traffic . 
  14. purchases you have made from us
  15. enquiries and contacts you have made to us
  16. records of online self assessment tools and scores*

The data may be collected by us when you visit our website to, use our online services, enter into agreement with us and/or third party, request us to provide information about yourself to third party credit providers for loan or credit application purposes, communicate with us over telephone or in any other matter such as web chat, SMS, fax or email. 

We require this information to understand your needs and provide you with a better service.  We will only use personal information for the purpose it was collected. Most commonly, this will include the following circumstances:

  1. When we need to perform services relating to a contract we have entered into with you, this could include:
    1. When you subscribe to our services 
    2. For application and registration purposes prior to participating in an event, programme or activity.
    3. To support, deliver and administer our services, events and activities and to update or inform you about them. 
    4. To Provide  technical support and operate our customer service call centre which deals with customers using your  data hosted and secured in the UK..
    5. To notify you of changes to our software and services;
    6. For processing orders that you have submitted and payments;
    7. For carrying out our obligations arising from any contracts entered into by you and us.
  2. Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests. Usually this will include:
    1. For internal record keeping;
    2. To monitor and evaluate the effectiveness of our programmes, events, and activities, through data tracking, research, statistical analysis, and surveys;
    3. To contact you with updates and information about our events, programmes and activities that may be relevant to you;
    4. To seek you views or comments on our software and services;
    5. To send you communications which you have requested and that may be of interest to you. These may include information about using our services, courses and other events provided by e-Careers.
  3. Where you have given your consent for e-Careers  and selected third parties to provide you with information about e-Careers’ programmes, events, and activities that we think may be relevant to you. We will only send electronic marketing messages in the following circumstances:
    1. When you have consented by completing the relevant field on our web forms, event registration forms, programme application forms and/or evaluation forms as appropriate.
    2. To monitor the volume, type and pattern of traffic using our website, to improve the effectiveness of our website and the services offered by e-Careers.
    3. send you communications which you have requested and that may be of interest to you. These may include information about using our services, training courses and other events provided by us
    4. seek your views or comments on our services
    5. To take photographs, audio and video footage at our events, programmes, and activities for use in e-Careers digital and printed materials, communications, publications, and social media sites to promote the benefits of our services.

If you do not want us to use your data in this way you can use the unsubscribe link in our email communications at any time to opt out.  e-Careers will never sell or rent your information to third parties.  We will only share your data when there is a legal basis to do so.  Any data we share will be used by suppliers and third party processors under this Privacy Notice.

We may also use your personal information in the following situations, which are likely to be rare:

  • Where we are required to do so by law or to meet a legal obligation.
  • Where we need to protect your vital interests (or someone else's interests).
  • Where it is needed in the public interest or for official purposes.
  • Where, if we sell e-Careers or in the event of a reorganisation, sales, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or any of the business assets or shares , so you can continue to receive the same products and services and continue the same or similar relationship with, the third party.

 e-Careers is committed to ensuring that your personal information is held securely.. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial processes to safeguard and secure the information we collect. Our website is maintained on a secure server.  All our suppliers meet the standards required under data protection legislation.  Staff training is undertaken regularly, and checks are made by IT staff to ensure that data quality is maintained. 

  • All our customers data are stored securely on datacenter located in London. 
  • We do not store customers credit card details or any of their personal financial details on our database. 
  • Customers’ credentials are encrypted using a complex algorithm before storing them in a database. 
  • We carefully review the all the forms collecting data to make sure we are collecting only the relevant and required data to process their order and enrol them on a course.  
  • Customers’ data are stored securely in a database hosted on private dedicated server and the credentials are encrypted 

We review the access logs periodically to make sure the right number of users have access to the right amount of data. 

Unfortunately, no data transmission or storage system is completely secure.  If you feel the security of your account or interaction with us has been compromised, please contact us immediately.  If such a disclosure were to occur, then we will contact you as soon as possible to explain what has happened and take all steps required of us to meet out legal obligations.

Your information is held securely in the UK.

 If your information is transferred outside the UK for these purposes, then we take appropriate measures to ensure that your data remains protected at all times to the standards imposed by the Data Protection Act 2018 and the UK General Data Protection Regulation and as set out in this Privacy Notice. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.

e-Careers must meet a range of obligations to keep the data that you provide to us. These include ensuring that transactions are processed correctly, identifying fraud, and complying with any laws and rules that apply to us and to our suppliers and service providers. We ensure that your data is not held for longer than is necessary. We hold the information that you provide to us while you are an active, registered user and member, when you register for our services or as long as is set out in any contract you hold with us. Therefore, even if you close your account with us, we may keep certain data to meet our obligations but for no longer than is required or permitted by law.

We review our retention periods for personal information on a regular basis.

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Our website may contain links to other websites of interest which we might not own or operate. Once you have used theses links to leave our website, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you may provide whilst visiting such websites and these websites are not governed by this Privacy Notice. You should exercise caution and review the privacy statement applicable to the website in question. 

We will not sell, share, distribute or rent your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen and give your consent.

You can ask us to make changes in how your data is handled and we will respond promptly should a request be made.  You have the following rights over the personal data about you that we are holding and processing:

  1. The right to be informed
    You have the right to be provided with clear, concise, transparent, intelligible and easily understandable information about how we use your personal data and your rights. This information is provided in this Privacy Notice.
  2. The right of access
    You have the right to access your personal information which we hold. This is called a Subject Access Request. You can receive details of the personal information we hold about you by contacting us at dpo@ecareers.com. There may be instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information we hold about you.
  3. The right to rectification
    You have the right to request that your personal information that we hold is accurate and how it can be updated or completed if it is incomplete. If you believe that any information we are holding on you is incorrect or incomplete, please contact us at dpo@ecareers.com. We will respond as quickly as possible. In certain circumstances, we might refuse a request for rectification especially if we believe that the personal information we hold about you is accurate.
  4. The right to erasure
    In certain circumstances, you may ask us to delete information about you and stop processing or publishing it and this right to erasure is also known as the ‘the right to be forgotten’. To view your data you can login to your account, select view and click on Personal Data. You can request that we delete your data and we will take reasonable steps to respond to your request in accordance with the legal requirements.
  5. The right to restrict processing
    You have the right to object to processing that is likely to cause you damage or distress.  Where you challenge the accuracy or lawful processing of your information, we will consider this.
    This is not an absolute right and only applies in certain circumstances. When you restrict the processing of your data, we will store your personal data, but we will not use it.
  6. The right to data portability
    You have the right to data portability, which will allow you to obtain and reuse your personal information we hold about you for your own purposes across different services. We will provide to you, or a third party you have chosen, your information in a structured commonly used, machine readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  7. The right to object
    You have the right to object to us processing your information. We will ensure that we have the right lawful bases in place for sending you information. You can unsubscribe from our mailings and remove your details at any time. If you wish to stop receiving communications from us, you will be able to do so by contacting us at dpo’ecareers.com
  8. Rights in relation to automated decision making and profiling
    You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or significant effects on you. If there is additional profiling based on the information we hold, then you can object to us making decisions about you based on such processing. This right does not apply if the automated decision is a contractual necessity between us and you, if it is authorised by law and / or based on your explicit consent.

If you wish to exercise any of the rights as mentioned above, then please contact us. We will need you to provide specific information to help us confirm your identity which is a security measure to help ensure that your personal information is not disclosed to someone who does not have the right to receive it. 

If you wish to make a complaint about how we have processed your personal information, or you have any questions about your data then please contact dpo@ecareers.com . If we cannot resolve the issue to your satisfaction, then you have the right to lodge a complaint with the Information Commissioner’s Office:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/make-a-complaint/ 

This Notice is updated regularly, and the latest version of the notice is published on this page. Please check this page occasionally to ensure that you are aware of any changes.

This Privacy Notice was last reviewed February 2022